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Sales / Business
Account Manager
@TrustFlight
[Hiring] Account Manager @TrustFlight
Mar 01, 2025 - TrustFlight is hiring a remote Account Manager. 💸 Salary: £50-70k. 📍Location: Europe.
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Role Description
As a SaaS Account Manager, you will play a pivotal role in building relationships with our clients and ensuring they receive first-class service and support. Your primary goal will be to manage existing client accounts, identify new opportunities for upselling and cross-selling, and ensure client satisfaction and retention.
- Maintain and grow relationships with existing customers, understanding their business needs and objectives to ensure alignment with our solutions.
- Regularly meet with clients through virtual and face-to-face meetings to ensure they are satisfied with our services and to discuss potential for new opportunities.
- Achieve assigned targets for sales volume and strategic objectives in assigned accounts.
- Collaborate with internal teams, including Sales, Customer Success, and Product, to ensure alignment and support in meeting customer needs and objectives.
- Manage and solve conflicts with clients, ensuring that all client issues are dealt with efficiently and effectively.
- Educate customers on the features and benefits of our solutions and updates to maximise their usage and satisfaction.
- Liaise between the customer and internal teams to ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Provide regular updates and reporting on account health, renewal forecasts, and upsell opportunities to senior management.
Qualifications
- Experience in Business Administration, Sales, or a relevant field or equivalent Aviation Industry account management experience.
- At least 3 years experience as an Account Manager, Key Account Manager, Sales Account Manager, or a similar role. Aviation Software industry experience would be an advantage.
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organisation, including ELT level.
- Solid experience with CRM software (e.g., Salesforce, HubSpot, Pipedrive) and MS Office (particularly MS Excel).
- Experience delivering client-focused solutions to customer needs.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills in English.
- Ability to prioritise among competing tasks.
- Critical thinking and problem-solving skills.
- The ability to use AI to maximise efficiency and provide account management at scale.
Benefits
- Competitive salary and performance-based incentives.
- Flexible working conditions with remote and on-site options.
- Comprehensive benefits package including health, vision, and dental insurance.
- Opportunities for professional growth and advancement.
- A supportive and collaborative work environment.
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| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
💸
£50-70k
|
Remote
Location
Europe
|
|
Job Type
full-time
|
Posted
Mar 01, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
