[Hiring] Fixed Operations Coach @Chris Collins

Role Description

As a Commercial Truck Fixed Operations Coach, you’ll partner with owners, general managers, parts and service leadership, and front-line staff to:

• Audit operations and identify profit leaks
• Train advisors in real-world selling strategies
• Coach managers in leadership, accountability, KPI mastery, and execution
• Help teams transform not just numbers—but culture

You’ll be on-site with dealerships across the US and Canada, delivering hands-on coaching and tactical implementation. It’s not consulting from a PowerPoint—it’s in-the-trenches transformation.

Note: There is a component of coaching that is a virtual coaching plus you’ll work shoulder-to-shoulder with dealerships in person.

This Role Is Not for Everyone. Before you apply, understand this:

• You will travel—up to 3 weeks per month
• You must thrive in unfamiliar environments
• You must be a self-starter who can command a room, earn trust, and drive change fast
• You cannot rely on theory—you must bring real-world, documented service management success
• No prior coaching experience needed—just a strong track record and a willingness to coach

Qualifications

• 5+ years of being a high-performing Service Manager or Fixed Ops Director in heavy/commercial truck and car operations.
• A proven track record driving customer satisfaction (NPS/CSI), profitability, and developing high-functioning teams.
• A self-starter who thrives in varied dealership environments—adept at earning trust and commanding attention.
• Passionate about teaching and mentoring: you’ve mastered the real-world systems under pressure.
• Excellent communication skills; comfortable leading training sessions and working with all personalities.
• Available and eager for frequent travel (up to 3 weeks per month U.S. & Canada).

Requirements

• Bonus if you have public speaking or training experience, multi-rooftop leadership, and a hands-on mindset for fixing broken processes.

Benefits

• Partnering with a respected leader in automotive coaching and fixed ops growth
• Receive training in our proprietary service systems and tools
• Collaborate with a team of high performers who value autonomy, integrity, and results
• Make a tangible difference in the lives of customers and fixed operation professionals, and drive profitability of dealerships

Bonus Points If You Have

• Public speaking or training experience
• Experience managing multiple locations or large-volume stores
• A “roll-up-your-sleeves” attitude with a passion for fixing broken processes

Company Description

If you’re tired of the grind and ready to coach the next generation of parts and service leaders, apply today. Be part of something bigger—the Service Drive Revolution.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.