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[Hiring] Enterprise Account Manager @OpenTable
Mar 26, 2025 - OpenTable is hiring a remote Enterprise Account Manager. 💸 Salary: $70,000-$80,000 usd. 📍Location: USA.
Role Description
As an Enterprise Account Manager, you would handle a best-in-class portfolio of restaurant groups and strategic accounts and assume responsibility for the restaurant and/or group relationship after the sale and installation is completed. You are charged with maintaining a high client retention rate by improving customer happiness and driving deep utilization of OpenTable services. You will engage in face-to-face meetings with decision makers to deliver business reviews, provide training and education related to using OpenTable software and online marketing exposure.
The position will serve as an advisor and primary point of contact for critical issue resolution for their respective portfolio. As an authority of their respective territory, you will capture feedback from restaurants to drive feature and functionality requirements for product upgrades and will assist management in devising account management plans and strategies specific to assigned territory.
OpenTable’s Sales and Restaurant Relations team is dedicated to improving restaurants’ revenue potential by applying best in brand front-of-house management and online reservation technology.
We are looking for people who are passionate about the restaurant industry and want to feel good about the products they sell and represent.
- Cultivate high-level relationships and act as trusted advisor for restaurant groups/ Strategic Accounts.
- Act as liaison between clients and relevant company departments to resolve issues.
- Lead client retention efforts and overcome strategic objections.
- Deliver customized product and service presentations, both in-person and online.
- Encourage and educate clients about industry trends and alternative business perspectives.
- Provide clients with valuable data and reports to optimize operations.
- Meet and exceed assigned monthly and quarterly retention and revenue goals.
- Ensure customer satisfaction through timely follow-ups.
- Document client communications and provide productivity reports.
- Maintain a detailed understanding of the company's solutions.
- Provide market feedback to Product and Marketing teams.
- Assist Enterprise Account Executive and Inside Sales Rep as needed.
- Anticipate 30-50% travel depending on location.
Qualifications
- 8+ years in restaurant management or account management. (F&B Management experience within a hospitality group is preferred but not required)
- Proficient in consultative selling and understanding restaurant operations.
- Capacity to reframe client's view of their business.
- Experience in applying data-driven business decisions.
- Strong cross-departmental collaboration and relationship-building skills.
- Excellent organizational and time management skills.
- Experience in an unstructured, ambitious environment.
- Proficiency in CRM solutions like Salesforce is a plus.
- OpenTable software and/or Guest Bridge experience a plus.
Benefits
- Generous paid vacation
- Day off on your birthday
- Company matched retirement plans
- Health, dental and vision insurance plans
- Flexible Spending Accounts
- Headspace Subscription
- Drinks, coffee, snacks, games
- Flexible hours
- Universal Paid Parental leave
Note
for Connecticut Residents: To receive estimated salary range information for this role pursuant to Connecticut's "An Act Concerning the Disclosure of Salary Range for a Vacant Position", email CTCareers@kayak.com. You must include the name of the position in your request.
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is between $70,000-$80,000 USD.
In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.
Diversity and Inclusion
We aspire to have a workplace that reflects all of the diverse communities we serve. We know that when we have diverse teams we produce more creative ideas, products, and better outcomes for our team members. OpenTable/KAYAK is proud to be an Equal Opportunity Employer, and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. Whoever you are, just be you.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$70,000-$80,000 usd
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
