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Customer Renewal Manager @SailPoint Technologies, Inc.

[Hiring] Customer Renewal Manager @SailPoint Technologies, Inc.

Mar 31, 2025 - SailPoint Technologies, Inc. is hiring a remote Customer Renewal Manager. 💸 Salary: $95,060 - $135,800 - $176,540. 📍Location: Latin America (LATAM), USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This position is responsible for providing end to end renewal execution support. In this role as Customer Renewal Manager, you will work closely with Customer Success, Sales, Marketing, IT and Finance teams to plan, develop, implement, and execute all things renewal.

  • Provide end to end renewals execution support
  • Maintain knowledge of commercial negotiation, product portfolio and entitlement metrics
  • Support on transactional steps related to renewals and amendments
  • Leverage internal SailPoint networks to navigate cross-functionally and regionally
  • Possess knowledge of SailPoint Terms and Conditions
  • Ensure data integrity of renewal opportunities
  • Collaborate with Deal Desk, Contracts and Sales to ensure quoting, contracts, and subscriptions are all up to date
  • Provide management with regular status updates, summaries of highly complex issues, and accurate visibility to forecasted attrition and escalate as needed
  • Manage Renewals in North America and Latin America

Qualifications

  • 3+ years experience in a customer facing role with the ability to influence different stakeholders using strong relationship and communication skills
  • Proficient verbal and written communication in English, Spanish, and Portuguese required
  • Previous experience managing SaaS Subscription renewals process is ideal
  • Previous experience managing Professional Services renewals process is ideal
  • Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals
  • Forecasting experience with the ability to forecast accurately
  • Work effectively in a team environment and generate high impact results measured by renewal bookings
  • Ability to work through multiple commercial software systems
  • Communicate clearly both orally and in written form and proven ability to build strong relationships
  • Proven ability to organize and prioritize tasks while being process oriented
  • Highly organized with strong attention to detail
  • Bachelor’s degree preferred not required or equivalent comparable experience

Benefits

  • Health and wellness coverage: Medical, dental, and vision insurance
  • Disability coverage: Short-term and long-term disability
  • Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
  • Additional life coverage options: Supplemental life insurance for employees, spouses, and children
  • Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
  • Financial security: 401(k) Savings and Investment Plan with company matching
  • Time off benefits: Flexible vacation policy
  • Holidays: 8 paid holidays annually
  • Sick leave
  • Parental support: Paid parental leave
  • Employee Assistance Program (EAP) and Care Counselors
  • Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
  • Health Savings Account (HSA) with employer contribution

Company Description

SailPoint is a leading provider of identity security for the modern enterprise. Enterprise security starts and ends with identities and their access, yet the ability to manage and secure identities today has moved well beyond human capacity. Using a foundation of artificial intelligence and machine learning, the SailPoint Identity Security Platform delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and environmental needs of today’s cloud-oriented enterprise.

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Before You Apply
📍 Be aware of the location restriction for this remote position: Latin America (LATAM), USA
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Customer Renewal Manager @SailPoint Technologies, Inc.
Sales / Business
Salary 💸 $95,060 - $135,800 - $176,540
Remote Location
Latin America (LATAM), USA
Job Type full-time
Posted Mar 31, 2025
Apply for this position Unlock 54,944 Remote Jobs
📍 Be aware of the location restriction for this remote position: Latin America (LATAM), USA
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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