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Sales / Business
Customer Account Manager
@Ooma
[Hiring] Customer Account Manager @Ooma
Mar 29, 2025 - Ooma is hiring a remote Customer Account Manager. 💸 Salary: $55,000 - $60,000 usd. 📍Location: USA.
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Role Description
As an Ooma Account Specialist you will be working in our Account Management Team and responsible for the life-cycle of our customers from post-implementation through contract renewal. You will provide on-going proactive account relationship management and address the growing needs of our existing customers.
- Be the customer-facing voice for Ooma Enterprise, providing a consistent, prompt, and high-quality level of customer service.
- Proactive relationship building with our TOP 50 customer base.
- Work with enterprise clients on billing analysis and auditing.
- Manage ongoing contract renewals opportunities.
- Increase overall account retention and reduce churn by providing a high level of focus and attention to all our customers’ needs.
- Guide existing customers to confidently and effectively use Ooma Enterprise products.
- Handle escalated customer service concerns via our Freshdesk ticketing system.
- Assist customers with review and correction of billing issues and assist collections for delinquent accounts.
- Liaise with internal teams (Implementation, Support, Sales, Engineering etc.) to ensure customer projects are done on time and leverage opportunities to introduce new products/services to the client.
Qualifications
- Minimum of 2-5 years of SaaS account management, implementation or technical customer success experience, or equivalent industry experience.
- Proven success in growing existing accounts and relationships.
- Knowledge of accounting and billing fundamentals.
- Knowledge of and experience with Hosted Telephony (VOIP/ SIP).
- Confidence working with clients at multiple levels within an organization.
- Experience gathering data from multiple sources and creating customer facing PowerPoints and Excels.
- Demonstrated success in Project and Client Life-cycle Management is an asset.
- Strong aptitude for technology and ability/desire to learn new software.
- Goal oriented self-starter who can work independently as well as in a team environment with minimal supervision.
- Strong verbal and written communication skills.
- Ability to translate difficult technical terms and problems into relatable language.
- Excellent time management, organizational, problem solving, and analytical skills.
- Post-Secondary education preferred.
- Driven and eager to learn, adapt and perfect your work.
Benefits
- Comprehensive Medical/Dental/Vision insurance for you and eligible dependents.
- Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability).
- Commuter benefits.
- 401k & employer match.
- Employee Stock Purchase Plan (ESPP).
- Paid time off, sick days, as well as corporate holidays observed.
- Employee Assistance Program.
- Life Balance benefits with Travel assistance services and Identity theft and will preparation services.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
💸
$55,000 - $60,000 usd
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
