[Hiring] Director, Strategic Partner Implementation @Ooma
Mar 22, 2025 - Ooma is hiring a remote Director, Strategic Partner Implementation. 💸 Salary: unspecified. 📍Location: USA.
Role Description
We are seeking a dynamic Director, Strategic Partner Implementation to lead a high-performing team in executing large-scale implementation rollouts. In this player/coach role, you will not only provide leadership, mentorship, and operational oversight to your team but also work directly with customers and partners to ensure seamless, efficient, and high-quality deployments. You will drive process optimization, stakeholder engagement, and cross-functional collaboration, ensuring that implementations align with business objectives and deliver exceptional client experiences. This is a pivotal role for an experienced leader who thrives in a fast-paced, customer-focused environment and is passionate about scaling implementation strategies globally.
The ideal candidate is an outstanding communicator, highly engaging, and comfortable working with executive stakeholders. You thrive in customer-facing environments, have a strong executive presence, and can break down complex, technical concepts in a way that customers understand. You’ll also be highly organized, ensuring projects stay on track while fostering collaboration across teams.
What You’ll Do:
- Lead and mentor a team of implementation specialists, acting as both a hands-on contributor and a coach.
- Serve as the primary point of contact for high-profile Partner/customers, ensuring a smooth and engaging implementation experience.
- Develop and execute implementation strategies that maximize customer success and adoption.
- Strong operational skills that include capacity and resource planning, delegation and follow through.
- Communicate effectively with C-level executives, IT leaders, and end-users, ensuring confidence in the deployment process.
- Maintain meticulous project tracking, ensuring deadlines and customer expectations are met.
- Work cross-functionally with Sales, Support, and Product teams to resolve challenges and continuously improve the implementation process.
- Establish best practices and refine processes to enhance efficiency and scalability.
Qualifications
- 12+ years working experience, including 5+ years of experience in UCaaS, VoIP, or cloud-based communication solution implementations.
- 3+ years' experience managing team with proven leadership experience in a player/coach capacity, balancing strategic oversight with hands-on execution.
- Exceptional customer engagement skills that include being approachable, and able to simplify technical discussions for any audience.
- Strong executive presence: Comfortable presenting to senior leadership and customers/partners alike.
- Outstanding organizational skills, with the ability to manage multiple projects, priorities, and stakeholders.
- Technical proficiency in VoIP, SIP, UCaaS platforms, and cloud-based telephony solutions.
- Experience with project management tools (e.g., Monday, Smartsheet) and CRM systems.
Benefits
- Comprehensive Medical/Dental/Vision insurance for you and eligible dependents.
- HMO's, a PPO, or HDHP (including HSA, which Ooma helps fund).
- Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability).
- Commuter benefits.
- 401k & employer match.
- Employee Stock Purchase Plan (ESPP).
- Paid time off, sick days, as well as corporate holidays observed.
- Employee Assistance Program.
- Life Balance benefits with Travel assistance services and Identity theft and will preparation services.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 22, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
