[Hiring] CSG Strategic Advisor @PagerDuty
Mar 11, 2025 - PagerDuty is hiring a remote CSG Strategic Advisor. đź’¸ Salary: 108,000 - 165,000 usd, plus bonuses. đź“ŤLocation: USA.
Role Description
The PagerDuty Professional Services team is focused on enabling customers to effectively leverage the PagerDuty platform to achieve their business goals. The CSG Strategic Advisor is an advisor to assigned customers for all things Digital Operations. This role is a revenue-generating position that is part of the Professional Services team.
- Work alongside the Customer Success Management and Professional Services teams to understand customers’ business goals and objectives.
- Translate those goals into clearly defined technical implementation project plans.
- Apply product knowledge to work with customers in defining requirements and scoping activities that optimize and modernize customer operations with the latest PagerDuty technology.
- Provide strategic technical advice and customer roadmaps.
- Shape the operations of enterprise companies undergoing large, digital transformation change.
Job Responsibilities
- Lead discovery sessions with large, enterprise customers to assess and analyze inefficiencies in existing tooling, processes, and operations (current state).
- Apply product knowledge to advise on optimal solutions for streamlining and improving tooling, processes, and operations using PagerDuty product (future state).
- Develop PagerDuty architectural and process designs and corresponding requirements that support customers’ business and technology initiatives.
- Translate requirements to project delivery scope and schedule using implementation roadmaps and project plans while identifying delivery risks and issues.
- Position PagerDuty professional services and product SKUs as applicable to solve customer problems.
- Assist in the execution of defined project plans by collaborating with internal PagerDuty teams and customers.
- Improve PagerDuty professional services practice by compiling best practice information, building project plan templates, and defining internal handovers.
- Support technical conversations to influence and improve product adoption while advocating general digital operations best practices.
- Support product adoption metrics across multiple enterprise customers as needed.
Qualifications
- 5+ years of experience supporting IT Operations for Enterprise customers.
- Understanding of ITSM processes, incident management, AIOps, ChatOps, CSOps.
- Understanding of monitoring and observability systems such as New Relic, Nagios, Zenoss, Splunk.
- Excellent at multi-tasking, self-driven, and can work both independently and with a cross-functional team.
- Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth.
- Ability to break down complex technical concepts and explain them clearly to partners from business and technical backgrounds.
- Ability to come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail.
- Ability to travel to customer sites as necessary.
Preferred Qualifications
- Bachelor's degree or higher, preferably in a technical field.
Compensation
The base salary range for this position is 108,000 - 165,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Benefits
- Competitive salary.
- Comprehensive benefits package from day one.
- Flexible work arrangements.
- Generous paid vacation time.
- Paid holidays and sick leave.
- Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO.
- Company equity.
- ESPP (Employee Stock Purchase Program).
- Retirement or pension plan.
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent.
- HibernationDuty - an annual company paid week off.
- Paid volunteer time off - 20 hours per year.
- Company-wide hack weeks.
- Mental wellness programs.
Company Description
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation.
- More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty.
- PagerDuty is Great Place to Work-certified™ and has received multiple accolades for workplace excellence.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
108,000 - 165,000 usd, plus bonuses
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 11, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
