[Hiring] Contact Center Business Development Representative @Zoom Communications, Inc.
Mar 26, 2025 - Zoom Communications, Inc. is hiring a remote Contact Center Business Development Representative. đź’¸ Salary: $56,500 - $105,900. đź“ŤLocation: USA.
Role Description
We are looking for a Contact Center Business Development Representative (BDR) to join our growing team. In this role, you will play a critical part in expanding Zoom’s presence in the upmarket enterprise segment, focusing on strategic engagement with key decision-makers in the Contact Center as a Service (CCaaS) space.
- Teamwork and excellent communication skills are essential.
- Passion for helping potential customers unlock the full value of Zoom Contact Center solutions.
- Work cross-functionally with Zoom CX Specialists, Field Marketing, geo BDR, and ABM teams.
- Generate qualified opportunities for our sales teams by researching, prospecting, and engaging high-value accounts.
Responsibilities
- Strategic Prospecting – Identify and engage enterprise accounts that would benefit from Zoom Contact Center by leveraging targeted account lists and ABM campaigns.
- Outbound Engagement – Execute 70+ outbound activities daily, including cold calls, emails, video messages, and LinkedIn outreach.
- Cross-Functional Collaboration – Work with Zoom CX Specialists, Field Marketing, geo BDRs, and ABM teams to craft and execute highly targeted account-based campaigns.
- Lead Qualification – Identify and qualify Zoom Contact Center opportunities by conducting discovery calls and understanding a prospect’s contact center needs.
- Personalized Outreach – Develop compelling, account-specific messaging to engage C-level executives and VPs in Customer Experience (CX), IT, and Operations.
- Pipeline Management – Maintain accurate records in Salesforce (SFDC) and contribute to Zoom’s enterprise pipeline growth.
- Performance Metrics & Continuous Learning – Track weekly and monthly performance, proactively adjusting strategies based on results and feedback.
Qualifications
- Previous Contact Center (CX) Experience – Previous experience working with contact center solutions, CCaaS, or customer experience technologies is highly preferred.
- Strategic Prospecting Ability – Proven ability to research, segment, and target high-value enterprise accounts using ABM and intent data.
- Cross-Functional Collaboration – Ability to work with multiple teams (CX Specialists, Sales, Field Marketing, ABM, Geo BDRs) to refine sales strategies.
- Resilience & Growth Mindset – Experience in high-volume outbound prospecting, with the ability to handle rejection and adapt strategies.
- Strong Communication Skills – Experience engaging C-level and VP executives, using consultative selling and personalized messaging.
- Goal-Oriented & Data-Driven – Proven success in achieving or exceeding quarterly BDR quotas and contributing to pipeline growth.
Salary Range or On Target Earnings
Minimum: $56,500.00 Maximum: $105,900.00
In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus, and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$56,500 - $105,900
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
