[Hiring] Account Manager, Customer Experience @Amsive

Role Description

Amsive is hiring a Contract Account Manager, Customer Experience, with prior experience in the Digital Marketing space. We are targeting client-facing experience in the insurance industry and a marketing solutions background, including digital and direct marketing.

• Lead role for client-facing interaction with agency day to day, owner of overall client satisfaction, and proactivity of account to drive marketing goals.
• Work with clients in the insurance sector (carriers, brokers, or agencies across all lines of business – property and casualty, life, financial securities, and specialty coverage).
• Build empathetic personal relationships with clients and understand their business objectives to ensure partnership satisfaction.
• Become proficient in company designated tools for success in project and account management.
• Create and proactively manage internal timelines for projects and programs through proactive communication.
• Log all resource hours into Amsive designated project management tool (Asana) daily.
• Schedule, organize and facilitate client campaign initiatives across all agency channels; hold regular internal meetings to effectively guide client conversation to ensure clarity and productivity.
• Oversee implementation, delivery, and execution of program promise; manage client expectations by providing timing and budget implications of scope change requests.
• Facilitate and manage the invoicing process.
• Maintain and/or improve account profitability through effective scope management.
• Core responsibility to collaborate and oversee agency standards on key marketing service deliverables for mid-large agency accounts in the form of PowerPoints, POV’s and analytics reports from excel to dashboard technologies to optimize and retain business.
• Proactively identify new business opportunities with existing clients under management, working with Account Director, CX Lead, and Sales to effectively bring them to closure.
• Understand client business needs and objectives; develop cross-channel insights and recommendations to solve larger business problems and improve key performance metrics, develop key insights for quarterly and annual business reviews.
• Work collaboratively with other team members to develop audience, creative, and channel testing ideas.
• Be curious, with a thirst for learning more about data centric marketing.

Qualifications

• 2-4 years+ experience managing direct and digital marketing programs, with preferred experience working with clients in the Insurance space.
• 2+ years experience in agency environment and proven success in managing client relationships, with preferred experience serving Insurance clients (carriers, brokers, or agencies).
• Prior management experience of insurance marketing programs designed to acquire, onboard, cross-sell, engage, and/or retain policyholders.
• Experienced in compiling, documenting, and communicating client requirements to internal stakeholders across departments (creative services, customer intelligence, data/technology, media, production/operations, etc.).
• Must have experience overseeing implementation or managing and executing multi-channel marketing campaigns as main client point of contact.
• Strong written and verbal communication skills, a positive attitude, and the ability to thrive in a collaborative and fast-paced environment.
• Strong project management and organization skills, ability to prioritize and manage multiple projects and inspire trust with team members.
• Strong grasp and demonstrated application of marketing and communication principles.
• Strong proficiency in the Microsoft Office Suite, especially PowerPoint and Excel.
• Demonstrated excellence in building and maintaining profitable client relationships.
• Future-minded individual with a strong desire to contribute to an emerging leader in the omni-channel marketing space.

Company Description

Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees.

• It is Amsive’s continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state, and local laws.
• All offers of employment with Amsive are contingent upon the successful completion of background checks, which may include criminal history and reference verification, conducted in compliance with applicable state, federal, and local laws.
• Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.