[Hiring] Account Manager @RateHawk
Mar 28, 2025 - RateHawk is hiring a remote Account Manager. 💸 Salary: unspecified. 📍Location: Europe.
Role Description
We are looking for an experienced and driven Account Manager – Hotel Chains to join our Global Chains team. You will be responsible for managing a portfolio of hotel chain accounts from contract negotiation and onboarding support through to post-launch performance growth. This is a key commercial role focused on unlocking revenue, ensuring operational readiness, and building long-term strategic partnerships.
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Account Management
- Manage a portfolio of global and regional hotel chain partners.
- Own the full lifecycle of chain relationships: negotiation, contracting, implementation support, and ongoing account development.
- Ensure timely and smooth onboarding through coordination with product, tech, and supply operations teams.
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Revenue Growth
- Drive direct share and overall contribution from your assigned chains.
- Identify and unlock upsell and optimization opportunities by analysing performance data and competitor benchmarks.
- Collaborate with revenue optimization and marketing teams to improve visibility and traffic performance.
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Performance Reporting & Insights
- Develop and maintain regular performance dashboards and reporting packages.
- Prepare and lead quarterly business reviews with chain partners.
- Monitor key KPIs including GBV, direct share, profitability, and feed performance.
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Operational Excellence
- Troubleshoot integration and connectivity issues (e.g. SynXis, Juniper, Extranet).
- Support product and tech teams in defining and prioritizing enhancements.
- Ensure alignment with internal teams on rate plan, feed, and distribution strategy.
Qualifications
- Proven experience in managing key accounts within the hotel, travel tech, or OTA space—ideally with global or regional chains.
- Strong track record of driving revenue growth and performance uplift in complex, multi-stakeholder environments.
- Ability to work autonomously, take ownership, and drive initiatives end-to-end.
- Excellent communication and stakeholder management skills—able to engage confidently with partners and internal teams.
- Solid understanding of hotel connectivity methods (SynXis, Derbysoft, Juniper, Extranet, Direct APIs, etc.).
- Highly analytical and comfortable with reporting tools (Tableau, Excel, etc.).
- Results-driven, structured, and able to prioritize in a fast-paced environment.
- Experience with technical implementation of hotel systems is a plus.
- Familiarity with performance marketing, META channels, and rate parity issues is a plus.
- Ability to navigate CRM, contract lifecycle tools, and partner dashboards.
Requirements
- Location: Based in Europe.
- Travel readiness: Willing to travel frequently to meet clients and attend industry events.
Benefits
- Flexible schedules and opportunity to work remotely;
- Ambitious and supportive team who love what they do, appreciate each other, and grow together;
- Internal programs for adaptation and training, development of soft skills, and leadership abilities;
- Partial compensation for participating in external training and conferences;
- Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world;
- Corporate prices on hotels and travel services;
- MyTime Day Off – an extra non-working day without loss of compensation.
Company Description
Founded in 2016 (part of Emerging Travel Group, est 2020) and created for travel market professionals, RateHawk has become one of the fastest-growing platforms for B2B industry players. An innovative and reliable partner for tens of thousands of travel agents, tour operators, and corporate clients.
We offer over 1.8 million accommodation options, FIT & group reservations, car rental, transfers, and other travel-related services for both leisure and business travel.
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| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
Europe
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
