[Hiring] Research Lead, Web & eCommerce @McGraw Hill LLC.

Role Description

As a Research Lead, Web & eCommerce , you will shape and scale the research strategy that informs the evolution of McGraw Hill’s web, eCommerce, and digital customer experiences. This role combines hands-on execution of qualitative and quantitative research with strategic leadership that drives customer-centered decision-making across various teams.

• Define and execute a scalable mixed-methods research strategy that supports customer experience discovery, validation, optimization, innovation, and accessibility.
• Proactively identify, prioritize, and advocate for research opportunities that influence product strategy and customer experience improvements.
• Lead the end-to-end research lifecycle, including intake, planning, methodology selection, participant recruitment, moderation, analysis, synthesis, reporting, and stakeholder communication.
• Design, plan, and execute qualitative and quantitative research initiatives using various methodologies.
• Establish and maintain personas, journey maps, and other foundational customer experience artifacts.
• Partner with cross-functional teams to align priorities and ensure research findings inform decision-making.
• Translate research findings into clear narratives and actionable recommendations.
• Establish and evolve research operations, governance, prioritization frameworks, and research standards.
• Mentor researchers and cross-functional partners while advancing research maturity and best practices.

Qualifications

• Master's degree in HCI, Psychology, Human Factors, Cognitive Science, Design, or a related field.
• 7+ years of UX Research experience leading end-to-end qualitative and quantitative research initiatives.
• Knowledge of the K–12, Higher Education, or educational technology ecosystem.
• Proficiency in creating recruitment screeners, discussion guides, and research reports.
• Proven ability to influence product strategy by translating customer insights into actionable recommendations.
• Exceptional communication and stakeholder management skills.

Requirements

• Experience with research tools like Qualtrics, User Testing, Full Story, or comparable platforms.
• Ability to thrive in fast-paced, ambiguous environments.
• Willingness to travel up to 25% of the time.

Benefits

• Annual pay range: $75,600 - $110,000, depending on job-related knowledge, skills, experience, and location.
• Annual bonus plan may be provided as part of the compensation package.
• Full range of medical and/or other benefits, depending on the position offered.