[Hiring] SNAP Quality Assurance Consultant @Public Consulting Group

Role Description

PCG is seeking a highly motivated and dependable Supplemental Nutrition Assistance Program (SNAP) Quality Assurance Consultant with hands-on experience managing and/or administering SNAP eligibility and quality assurance processes. This person will serve on multiple projects assisting states improve payment accuracy and case processing. It is critical that this person is deeply familiar with SNAP policy AND can coach and advise PCG clients.

This job will include:

• Observe and analyze current state business processes related to eligibility operations and case processing
• Review and analyze Quality Control findings and other data to identify root causes of payment errors
• Translate QC findings into actionable improvement strategies, helping states turn findings into training/job aids, policy clarifications, or system/process changes
• Perform in-depth case reviews to identify root causes of payment errors
• Identify measures to reduce payment errors, improve efficiency, and enhance customer service
• Develop tools to help conduct quality assurance activities, including measures to prioritize and review error-prone cases
• Advise agency leaders on implementation and change management
• Coach supervisors and eligibility processing staff on enhancements to business processes and systems

Qualifications

• Strong communicator
• Extensive understanding and knowledge of SNAP eligibility policy
• In-depth experience with SNAP Quality Control process and error rate calculation
• Ability to work closely with other team members and managers
• Ability to coach and advise PCG clients (e.g. state agency leadership, SNAP directors, eligibility staff, etc.)
• Solid level of comfort with Microsoft Office Suite applications, including Outlook, Word, and Excel
• Detail and process improvement oriented
• Enthusiastic, independent, and self-motivated
• Ability to prioritize work and meet deadlines
• Ability to recognize and maintain the confidentiality of all materials in the work setting
• Ability to work independently with limited in-person supervision

Requirements

• Minimum of 5+ years of prior experience supervising SNAP eligibility staff and/or completing SNAP quality assurance activities
• Previous experience in consulting and/or training strongly preferred

Benefits

• Medical and dental care benefits
• 401k
• PTO
• Parental leave
• Bereavement leave

Compensation

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role.

Range: $70,800 - $95,000

PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology, and human services industries, work.