[Hiring] ServiceNow Testing Lead @Kentro

Role Description

Kentro is hiring for a ServiceNow Testing Lead to support the VA ESOM contract. In this role, you will own test strategy, quality governance, and code standards for the Department of Veterans Affairs enterprise ServiceNow platform. You will lead manual and automated testing, drive adoption of Test Management 2.0 and ATF Cloud Runner, and serve as a code reviewer who keeps platform builds aligned to ServiceNow best practices. You will partner with VA stakeholders, platform architects, and development teams to guide projects and platform upgrades from planning through production and serve as the quality anchor for the program.

Location: Remote - This position can be performed remotely within the United States and will support Eastern Time working hours.

Compensation Range: The anticipated base salary range for this position is $145,000 – $180,000 annually.

Responsibilities

• Develop test plans and set testing priorities aligned to release schedules, project timelines, and platform upgrades.
• Plan and allocate testing resources and manage workload across testers and project teams.
• Identify, track, and escalate testing and release risks to program leadership.
• Coordinate and escalate ServiceNow HI cases, working with ServiceNow support through resolution.
• Report testing status, defect trends, and release readiness to VA stakeholders and program leadership.
• Coordinate testing activities across development, operations, and functional teams.
• Establish and govern testing processes, standards, and entrance/exit criteria across the platform.
• Lead User Acceptance Testing (UAT) for priority projects and ServiceNow family upgrades.
• Lead the migration to and implementation of ServiceNow Test Management 2.0.
• Define and govern the Automated Test Framework (ATF) strategy, including coverage targets and suite standards.
• Implement, maintain, and optimize ATF test suites to reduce regression effort for releases and upgrades.
• Review code and configurations against ServiceNow development best practices and program standards.
• Guide and mentor developers on solution approach, code quality, and testability.
• Support platform governance to protect instance health and upgradeability.
• Participate in Platform Health meetings and contribute testing and quality insights.
• Collaborate with platform architects and technical stakeholders on system design, integration, and release readiness.

Qualifications

• Master's degree in computer science, information systems, engineering, or other related discipline (or 10 years of additional relevant experience).
• 10+ years total relevant experience.
• Experience providing technical support across system design, system integration, and technical management.
• Extensive hands-on experience testing and validating ServiceNow applications, integrations, and family upgrades.
• Expertise in ServiceNow Automated Test Framework (ATF), including suite design, governance, and Cloud Runner.
• Experience with ServiceNow Test Management, including Test Management 2.0.
• Experience leading UAT with business and government stakeholders.
• Strong knowledge of ServiceNow development best practices, with experience performing code reviews.
• Experience managing ServiceNow HI cases and vendor escalations.

Requirements

• US Citizen or Lawful Permanent Resident (Green Card).
• Willing and able to obtain and maintain Public Trust Clearance.
• Must meet updated ID requirements.

Benefits

• Competitive benefits package including paid time off, healthcare benefits, supplemental benefits, and 401k with employer match.
• Education reimbursement for certifications, degrees, or professional development.
• Flexible opportunities for professional growth and networking.
• Funds for activities such as virtual and in-person events, happy hours, and charity events.