[Hiring] ServiceNow HRSD QA Engineer @Royal Cyber Inc.

Role Description

We are seeking an experienced ServiceNow HRSD QA Engineer with 5+ years of experience in ServiceNow testing and strong expertise in Human Resources Service Delivery (HRSD). The ideal candidate should have hands-on experience in manual and automation testing using ServiceNow Automated Test Framework (ATF) and be proficient in validating HRSD workflows, integrations, and platform customizations.

• Perform end-to-end testing of ServiceNow HRSD applications, including:
  • Functional Testing
  • Regression Testing
  • Integration Testing
  • System Testing
  • User Acceptance Testing (UAT)
  • Smoke Testing
  • Sanity Testing
• Validate HRSD functionalities such as:
  • HR Case Management
  • Employee Onboarding & Offboarding
  • HR Services
  • HR Catalog Items
  • HR Criteria
  • HR Tasks
  • HR Templates
  • HR Agent Workspace
  • Approvals & E-Signature Workflows
  • Employee Center
• Design, develop, execute, and maintain Automated Test Framework (ATF) test cases and regression suites.
• Validate ServiceNow platform customizations including:
  • Business Rules
  • Client Scripts
  • UI Policies
  • UI Actions
  • Script Includes
  • Flow Designer
  • Notifications
• Perform API testing using Postman and validate REST integrations with third-party systems.
• Create detailed test plans, test scenarios, test cases, and test execution reports.
• Log, track, and verify defects using tools such as Jira or Azure DevOps.
• Support ServiceNow platform upgrades by executing regression testing and validating business-critical functionalities.
• Collaborate with Developers, Business Analysts, Product Owners, and Business Users during Agile sprint cycles.
• Participate in Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.

Qualifications

• 5+ years of experience in Software QA with 3+ years in ServiceNow QA.
• Strong experience in ServiceNow HRSD testing.
• Hands-on experience with ServiceNow Automated Test Framework (ATF).
• Good knowledge of ITSM modules (Incident, Change, Problem, Request, Knowledge).
• Experience testing:
  • HR Agent Workspace
  • Employee Center
  • Service Catalog
  • Record Producers
  • Flow Designer
  • HR Workflows
• Strong understanding of ServiceNow platform configurations and customizations.
• Experience with REST API testing using Postman.
• Knowledge of SQL and backend data validation.
• Experience with Agile Scrum methodology and the complete Software Testing Life Cycle (STLC).
• Excellent analytical, troubleshooting, and communication skills.

Preferred Skills

• Experience with AutomatePro or Playwright.
• Knowledge of CMDB and ITAM testing.
• Experience validating integrations with HR systems such as Workday, UKG, or similar HR platforms.
• Exposure to ServiceNow upgrades and release validation.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Micro-Certification – Automated Test Framework (ATF)
• ServiceNow Certified Implementation Specialist – HRSD
• ITIL Foundation Certification

Benefits

• This role is ideal for a QA professional with strong HRSD functional knowledge, ATF automation expertise, and experience delivering high-quality ServiceNow implementations in an Agile environment.