[Hiring] Senior SDET Manager @HighLevel

Role Description

The Sr. SDET Manager is a pivotal role blending strong technical depth with strategic and people leadership. You will own the quality engineering strategy and operating model for Commerce & Payments, develop scalable quality practices, mentor SDET Managers and Leads, and drive AI-enabled approaches to improve how teams build, test, and ship software.

Why This Role Exists:

• The Commerce division is a new strategic division aimed at building a new pillar for our customers.
• This includes the entire motion of selling products, enabling subscriptions, configuring distribution channels, sending quotes & proposals, accepting payments, signing contracts, and more.
• Allows customers to choose a single Platform (HighLevel) to manage the entire lifecycle of business.
• Important to understand quality in shipping a high-quality Commerce Platform and Verticals to customers.
• Involves working with stakeholders, internal and external customers, and building the right quality collateral.
• Understand what success means for the organization by working with Product divisions, drafting Quality plans, and tracking the health of E2E scenarios across the SDLC lifecycle.

We are looking for a Sr SDET Manager (Commerce) to collaborate, author, validate, and attest all Commerce Releases to our internal and primarily external customers.

Qualifications

• 10+ years in software testing/quality engineering, including 5+ years of senior engineering leadership experience.
• Demonstrated ability to own quality strategy and reliability outcomes across multiple teams.
• Deep expertise in test automation frameworks (Selenium, Playwright, RestAssured, etc.) and languages (Java, Python, JavaScript/TypeScript).
• Strong understanding of CI/CD pipelines (Jenkins, GitHub Actions, Harness CI/CD), containerization (Docker/Kubernetes), and cloud platforms (AWS/Azure/GCP).
• Hands-on experience building AI/ML-based testing tools that measurably improve coverage and productivity.
• Solid grounding in performance testing, security testing, and other non-functional quality attributes.
• Experience architecting test strategies for microservices, distributed systems, and mobile platforms.

Requirements

• Prior experience testing high-transaction SaaS platforms (CRM, Payments, Automation, Email, Fintech, or similar).
• Experience building and testing AI products using Agentic AI, including evaluation frameworks.

Company Description

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs, and SMBs the infrastructure to build, automate, and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.

• Businesses operating on HighLevel have generated over $7 billion in ecosystem value.
• HighLevel powers more than 4 billion API hits and 2.5 billion message events daily.
• With 250 terabytes of distributed data, 250+ microservices, and over 1 million domain names supported, our architecture is built for performance, resilience, and long-term scalability.
• HighLevel operates as a global, remote-first organization with over 2,000 team members across 10+ countries.
• Every month, HighLevel enables more than 1.5 billion messages, 200 million leads, and 20 million conversations for over 1 million businesses.