[Hiring] Quality Control Advisor @Zensurance

Role Description

As a Quality Control Advisor at Zensurance, you’ll do more than just audit files and catch errors. You’ll help us dig into root causes so we can prevent issues before they happen. This role is key to ensuring our broking teams stay accurate, compliant, and efficient as we scale.

Reporting to the Team Lead, you’ll analyze trends, identify underlying performance gaps, and help create practical solutions that support our brokers' day-to-day work. You’ll serve as a dependable quality partner, working alongside Sales Leaders and cross-functional teams to refine workflows, elevate team learning, and maintain high service standards.

• Audit Execution: Perform regular audits of sales files to ensure alignment with our quality and compliance standards.
• Root Cause Analysis: Investigate recurring errors and customer concerns to uncover underlying causes and prevent repeat issues.
• Reporting & Trends: Track audit metrics and prepare reports that highlight operational patterns, error trends, and areas for improvement.
• Resource & Training Enablement: Create practical job aids, tip sheets, and reference materials that help brokers avoid common pitfalls.
• Process Improvement: Share constructive feedback on existing workflows and update documentation as new tools and processes roll out.
• Cross-Functional Collaboration: Partner with Sales, Underwriting, and Product teams to align on quality standards, address bottlenecks, and support licensing compliance.

Qualifications

• 2+ years of auditing experience in the commercial insurance industry.
• A RIBO license or progress toward industry designations (such as CAIB or CIP) is a strong asset.
• Demonstrated ability to perform root cause analysis and look past symptoms to solve underlying process issues.
• Experience creating straightforward job aids, workflows, or training guides.
• Comfortable reviewing data, spotting trends, and drawing actionable insights from metrics.
• Clear, constructive communication style with a focus on coaching and enablement rather than policing.
• Strong time-management skills with the ability to handle recurring audit cycles independently.

Requirements

• $65,000 - $85,000 a year.
• The salary range for this role is $65,000 - $85,000 not including the annual discretionary bonus and any additional performance-based incentives.
• The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Benefits

• Remote-first setup for added flexibility.
• Home office allowance to create a comfortable workspace.
• Top-tier tech: "Office in a box" with all necessary tech equipment.
• Half days before public holidays: Enjoy half days before long weekends.
• Flexible health and dental plans for families, including mental health support.
• Health & personal spending accounts to invest in wellness your way.
• Parental leave top-up, because family comes first.
• Education assistance reimbursement for courses, conferences, books, and memberships.
• Opportunities to learn from industry experts and grow your career.
• Weekly Friday huddles to share updates and connect across teams.
• Virtual & in-person team-building events to strengthen our culture.

Company Description

Zensurance is redefining commercial insurance for Canadian businesses. As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.

• Deloitte’s Technology Fast 50 (2023, 2024, 2025)
• Deloitte’s Technology Fast 500 (2024, 2025)
• Top Insurance Employers (2022)

At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change.