[Hiring] Manager, Quality Assurance @Cencora

Role Description

The Manager, Quality Assurance (Consulting) is a hands-on people leadership role responsible for managing and developing a team of Sr. QA Specialists while directly supporting complex client and quality deliverables.

• Oversees Drug Establishment Licence (DEL) maintenance, foreign site approval activities, release of commercial drug products and clinical trial supplies to the Canadian market, and preparation and review of quality and compliance documentation.
• Accountable for timely, accurate and risk-based delivery across multiple client projects.
• Builds productive internal and external relationships and supports invoice reconciliation.
• Requires strong ownership, initiative, sound judgment, pragmatic problem-solving and confident client-facing communication.

Qualifications

• Bachelor's degree in a pharmaceutical, scientific or healthcare-related field, such as chemistry, biology, microbiology, pharmacy or pharmacology.
• Minimum 10 years of Quality Assurance experience in a regulated pharmaceutical or healthcare environment.
• Minimum 3 years of people management or supervisory experience.
• Demonstrated experience with Health Canada requirements, GMP compliance, drug importation and Drug Establishment Licences.
• Experience conducting vendor audits and hosting or co-hosting client, third-party or regulatory audits is considered an asset.
• Experience working as a consultant is considered an asset.
• Experience with natural health products is considered an asset.

Requirements

• Lead and assign the day-to-day work of Sr. QA Specialists, balancing client commitments, compliance risk, business needs and established timelines.
• Provide clear direction, coaching, mentoring, training and cross-training to strengthen team capability, accountability, consistency and readiness for changing priorities.
• Remain hands-on in day-to-day quality activities and take ownership of complex or high-impact assignments.
• Maintain importer Drug Establishment Licences and manage the approval process for foreign sites supporting multiple clients.
• Ensure compliance activities associated with the importation of drugs, medical devices and natural health products are performed in accordance with applicable Health Canada regulations and guidance.
• Perform or oversee the release of commercial drug products and/or clinical trial supplies to the Canadian market for Innomar or clients, as required.
• Maintain and review internal and client quality documentation, including SOPs, annual product quality reviews, stability reports, qualification and validation protocols and reports, artwork and temperature studies.
• Ensure deviations, corrective and preventive actions, product quality complaints, change controls and associated trend analyses are completed in a compliant, thorough and timely manner.
• Provide expert consultation to clients on quality matters by assessing risks, evaluating potential impacts, and recommending practical, compliant, and sustainable solutions.
• Actively contribute to the development, maintenance and continual improvement of GMP quality systems.
• Advise other departments on Quality Assurance requirements, risks and strategies.
• Support or lead internal, client, third-party and regulatory audits or inspections.
• Support recall and mock recall activities, as required.
• Build and maintain positive, productive relationships with internal stakeholders, current and prospective clients, foreign sites and other external partners.
• Participate actively in client meetings and presentations, communicate Quality positions clearly and respond confidently to questions.
• Demonstrate initiative by volunteering for new responsibilities and adapting quickly to changing priorities.
• Manage multiple projects efficiently and accurately, with strong follow-through and dependable completion within established timeframes.
• Provide subject matter expertise through the delivery of training, presentations, and seminars to internal teams, clients, and external organizations.
• Complete or support invoice reconciliation and quotation activities, as assigned.
• Understand and comply with company confidentiality and privacy requirements.
• Perform other duties and tasks assigned by Senior QA Management.

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture.
• Traditional offerings like medical, dental, and vision care.
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, and family building support.
• Behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs, professional development resources, and opportunities to participate in mentorship programs and volunteer activities.