[Hiring] System Quality Analyst I @LifeWorks

Role Description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.

As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Qualifications

• No coding or engineering background is required. We'll train you on our in-house systems.
• Strong analytical and problem-solving skills, with the ability to investigate issues across multiple interconnected systems.
• Ability to reproduce user-reported issues and distinguish training questions from true system defects.
• Ability to work effectively within a team and independently on assigned tickets.
• Clear written and verbal communication for ticket documentation, status updates, and stakeholder conversations.
• Experience with software testing, such as UAT, regression testing, or test case creation.
• Experience with business applications or CRM platforms (for example, Dynamics 365 or comparable), or ticketing systems (for example, Zendesk or Jira).
• Ability to learn complex system logic and apply it to troubleshooting.
• Post-secondary diploma or degree, or equivalent experience.
• Flexibility to support evening deployments about every three to four weeks.

Requirements

• Investigate and resolve system issues reported by internal teams and clients.
• Reproduce the issue, resolve training-related questions directly, route issues to the right team, and escalate confirmed defects to IT development.
• Test and sign off on system releases.
• Perform UAT and regression testing on front-end functionality for maintenance releases and hotfixes.
• Serve as a systems subject matter expert.
• Support projects and improvements, document system knowledge and processes, and answer system questions for colleagues and partners.
• Partner across teams with Business Analysts on requirements and support client escalations for issues booking services online.
• Manage your assigned work from a shared Zendesk queue.
• Support production deployments, participating in evening deployments about every three to four weeks.

Benefits

• Expected annual base salary range for this role is: $40,000.00-$50,000.00 CAD.

Company Description

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.