[Hiring] Junior QA Support Analyst @Ace IT Careers

Role Description

Ace IT Careers is recruiting for a Junior QA Support Analyst opportunity focused on software quality, application issue investigation, and testing support. This entry-level position is suitable for recent graduates, individuals with foundational IT knowledge, and candidates interested in beginning a career in Software Quality Assurance. Applicants with academic projects, internships, or basic software testing experience are encouraged to apply. Previous professional QA experience is not required.

• Assist with testing web-based applications and identifying software issues.
• Investigate reported application defects and document testing observations.
• Execute manual test cases and verify expected application behavior.
• Create and maintain defect reports using Jira or similar tools.
• Support functional, regression, and user acceptance testing.
• Collaborate with software development and support teams to investigate application issues.
• Reproduce reported bugs and verify implemented fixes.
• Maintain test execution records and application issue documentation.
• Communicate testing findings to relevant team members.
• Participate in Agile meetings and software quality improvement activities.

Qualifications

• 0–1 year of professional QA or IT support experience preferred.
• Fresh graduates and candidates without professional QA experience are welcome.
• Basic understanding of software applications and software testing concepts.
• Familiarity with SDLC, STLC, or manual testing fundamentals.
• Ability to identify, reproduce, and clearly document software issues.
• Strong analytical and problem-solving abilities.
• Good written and verbal communication skills.
• Attention to detail and willingness to learn new technologies.
• Academic projects, internships, or independent technical experience are valued.

Requirements

• Candidates must reside within the position's approved United States hiring locations.
• Satisfy the employer's applicable employment authorization requirements.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources