[Hiring] Complex Peer QA Supervisor @Dane Street, LLC

Role Description

The Operations QA Supervisor is responsible for managing the various aspects of a Medical File Review process, specifically the intake, turnaround time, quality, supervision, and direct oversight of the Quality Assurance teams.

Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other, and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.

• Directly overseeing client experience and quality.

At Dane Street, we believe exceptional employee experiences create exceptional client experiences. Our culture is built on collaboration, continuous improvement, accountability, and care.

We care for our customers, we care for our employees, and we care for one another. Every team member plays an important role in creating an environment where people feel respected, supported, empowered to grow, and inspired to do meaningful work.

Qualifications

• Business experience in a healthcare and/or insurance setting is preferred.
• Good communication skills with a clear understanding of company business lines.
• Ability to apply critical thinking, manage time efficiently, and meet specific deadlines.
• Computer literacy and typing skills are essential.
• 2–4+ years of experience in customer service, account management, customer success, insurance operations, healthcare operations, or another client-facing operational environment.
• Exceptional written and verbal communication, professional judgment, discretion, relationship-building, and conflict-resolution skills.
• Strong critical thinking and independent case assessment; ability to interpret complex instructions, recognize risks, and determine appropriate escalation.
• Excellent organization, prioritization, time management, and follow-through across high-volume, deadline-driven work.
• Working knowledge of clinical and legal review workflows, expert credentials, report quality expectations, and company service lines.
• Ability to coordinate across clients, physicians, attorneys, adjusters, Sales, Operations, Management, and Finance.
• Leadership experience.

Requirements

• Learn the Medical File Review process, including intake, QA workflows, and turnaround time expectations.
• Understand CSR and QA boards, staff responsibilities, and client-specific requirements.
• Build relationships with QA staff, physicians, Account Managers, and leadership.
• Review existing quality standards, performance expectations, and reporting processes.
• Identify workflow challenges and opportunities for improvement.
• Direct day-to-day Quality Assurance workflows, team assignments, and operational board management.
• Perform daily quality audits on team members while delivering targeted guidance and training as needed.
• Track turnaround time metrics, review precision, and outstanding medical review files.
• Guarantee strict compliance with client specifications and facilitate punctual report distribution.
• Remediate staff performance gaps and support resolution of complex operational and customer challenges.
• Hold monthly performance reviews with assigned team members.
• Demonstrate full ownership of QA team performance and daily operations.
• Ensure consistent quality, productivity, and turnaround time expectations are met.
• Identify and implement workflow improvements to enhance efficiency and client experience.
• Strengthen staff accountability through ongoing coaching and performance management.
• Monitor team performance and provide regular updates to management.
• Identify opportunities to improve quality, communication, and overall service delivery.

Benefits

• Collaborative remote culture.
• Professional growth opportunities.
• Meaningful work supporting the healthcare industry.
• Comprehensive benefits.
• Great Place to Work Certified since 2021.
• Commitment to employee development.

Company Description

A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.