[Hiring] Assistant Supervisor, Compliance @Lodestar Claims & Risk Services

Role Description

The Assistant Supervisor of Compliance provides leadership and oversight to the team responsible for delivering key compliance services, including support for clients’ OSHA recordkeeping requirements. The role collaborates across departments and directly with clients to promote consistent application of regulatory requirements, policy provisions, and established best practices.

• Uses the performance management process consistently and effectively to support employee performance, administer personnel programs, provide career development opportunities, and promote open communication.
• Promotes exceptional client service and fosters a culture of collaboration, teamwork, and engagement across departments.
• Provides leadership and oversight for the OSHA Recordkeeping team and supports clients in meeting their OSHA recordkeeping obligations.
• Manages an assigned caseload of OSHA Recordkeeping clients.
• Reviews the work of direct reports to ensure accuracy and compliance, and maintains effective quality assurance processes.
• Participates in sales calls, new business opportunities, and meetings with prospective and current clients, as needed.
• Leads the onboarding and implementation of new clients enrolled in the OSHA Recordkeeping service.
• Develops and delivers training and maintains a current repository of reference materials for Claims Professionals, Sales, and Account Management.
• Advances reporting and analytics capabilities to support compliance initiatives, increase operational visibility, and strengthen performance and client service metrics.
• Identifies, recommends, and implements opportunities to improve efficiency and productivity while adhering to established best practices.
• Applies an understanding of business objectives to lead process improvement initiatives that increase operational efficiency and enhance client experience.
• Other compliance related job duties as assigned.
• Demonstrates commitment to Company’s Code of Business Conduct and Ethics, and applies knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

Qualifications

• Bachelor's degree and/or at least two years or combination of education and experience in risk management, workplace and occupational safety, or related fields.
• Demonstrated knowledge of OSHA injury and illness recordkeeping and recordability requirements, including the ability to evaluate cases for accurate OSHA classification.
• Excellent interpersonal skills and the ability to communicate effectively, both verbally and in writing, with individuals at all levels of the company and with external parties.
• Advanced judgment and problem-solving skills, including the ability to establish goals and develop and implement action plans.
• Strong organizational, analytical, and conceptual-thinking skills, with sound judgment, discretion, and the ability to troubleshoot problems, manage multiple priorities, and meet deadlines.
• Decisive and organizational attributes; clear and conceptual thinking ability with excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle multiple priorities simultaneously while meeting assigned deadlines.
• Demonstrated leadership, coaching, mentoring, and teamwork skills; prior supervisory or leadership experience.
• Proficiency in Microsoft Excel is required, along with the ability to learn and use claims software and Microsoft 365 applications, including SharePoint.