[Hiring] Client Support QA Engineer @Cohere Health

Role Description

We're looking for a Quality Engineer with healthcare experience to own the quality of our FHIR-based APIs and clinical workflows from end to end. You'll plan and execute test strategies that validate how patient data moves through our platform — ensuring every resource, every integration, and every handoff meets the standards that healthcare demands.

This role sits at the intersection of engineering and client experience, working closely with Solution Architects, Implementation, Engineering, and Product to catch issues before they reach the people who rely on our technology to get patients the care they need. If you're someone who thinks in edge cases, cares deeply about data integrity, and wants to shape QA practices on a growing team — this is the role.

This is a remote-first role that may require travel to Boston, MA for new hire onboarding and occasional in-person team meetings and company events.

What you’ll do:

• Plan, author, and execute test plans for FHIR-based APIs — validating schema conformance, resource structure (Patient, Observation, Encounter), and alignment with implementation guides.
• Perform manual and automated testing on RESTful healthcare web services, identifying, documenting, and tracking defects through resolution.
• Develop and maintain QA protocols and procedures that keep pace with evolving healthcare standards and compliance requirements.
• Analyze test results and provide clear, detailed reporting to stakeholders across engineering, product, and implementation teams.
• Participate in test case reviews and provide feedback to developers to improve code quality and catch issues earlier in the development cycle.
• Continuously improve testing processes and methodologies to increase coverage, reduce cycle time, and strengthen reliability.
• Collaborate cross-functionally with Solution Architects, Engineering, Implementation, and Product to ensure quality is built in — not just tested after the fact.

Qualifications

• 2+ years of experience in quality engineering within healthcare technology.
• Client-facing experience strongly preferred — comfortable communicating quality findings, test results, and status updates to external stakeholders.
• Hands-on experience testing APIs built on interoperability standards used to exchange clinical data.
• Proficiency with tools used to query, mock, and inspect REST endpoints.
• Solid understanding of the regulatory and compliance landscape in healthcare.
• Sharp analytical skills and strong attention to detail.
• Clear communicator who can translate technical findings for non-technical audiences.
• QA certification, experience working with offshore teams, or a relevant degree are all a plus.

Requirements

• Experience in quality engineering within healthcare technology.
• Client-facing experience preferred.
• Hands-on experience testing APIs.
• Proficiency with testing tools.
• Understanding of healthcare regulatory landscape.
• Strong analytical skills.
• Effective communication skills.
• QA certification or relevant degree is a plus.

Benefits

• Fully remote opportunity with about 5% travel.
• Medical, dental, vision, life, disability insurance, and Employee Assistance Program.
• 401K retirement plan with company match; flexible spending and health savings account.
• Flex Time Off + company holidays.
• Up to 14 weeks of paid parental leave.
• Pet insurance.

Company Description

Cohere Health’s clinical intelligence platform and agentic AI-powered solutions connect health plans’ strategic goals and providers’ needs, optimizing the speed, cost, and quality of care.

• Improves collaboration and reduces burden, resulting in up to 8x ROI and 94% provider satisfaction.
• Enhances platform with the Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution.
• Recognized in the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025).
• Ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024.