[Hiring] Senior Project Support Engineer @Fujifilm

Role Description

The Senior Projects Support Engineer provides highly visible remote technical, applications and system admin support for HCUS customers. Primarily supports TAC and MI Service with the management, execution, and administration of operational, billable, and more in-depth projects and support.

• Works on complex issues requiring in-depth evaluation of variable factors including customer impact, HCUS business priorities, and regulatory requirements.
• Normally receives little instruction on day-to-day work and general instructions on new assignments.
• Offers mentorship to new incumbents on technical and product knowledge and department operating procedures.
• Working outside of normal business hours and holidays is required to meet customers’ needs.

Qualifications

• Minimum of 7 years of industry-related professional experience.
• ConnectWise Certification for Automate.
• Advanced working knowledge of current network technologies.
• Ability to achieve results and meet goals in a fast-paced, team environment.
• Superior communication and interpersonal skills, excellent phone manner.
• Ability to make independent decisions based on interpretation of technology data and product knowledge.
• Excellent organizational and multi-tasking skills.

Requirements

• Process and manage turnover to service audits from various internal teams.
• Manage and administrate MI service operational applications: Automate, Control, XTAM, SecureLink.
• Manage back-end reporting process to assist in License Compliance.
• Manage billable projects handled by the TAC.
• Maintain and manage multiple SalesForce queues for assisting overall TAC goals.
• Work with Sales and other internal teams to provide profitable opportunities to TAC.
• Assess hardware, software, and network-related issues on customer systems and provide solutions.
• Provide product module and/or sub-module specific advanced support to Customer Support Engineers and other staff.
• Liaise with engineering development and support staff to analyze product malfunctions.
• Collaborate with internal and external groups on solving complex technical issues.
• Document problems and solutions into a product knowledge database.
• Assist in developing troubleshooting guides, bulletins, software files, and similar resources.
• Learn and remain compliant with all regulatory and quality requirements.
• Occasionally participate in customer site visits as necessary.
• Maintain an expert working knowledge of current medical imaging products and related technologies.
• Short notice and/or overnight travel, as required, to work on customer systems.
• Work cross-functionally as required and handle other duties as assigned.
• Maintain a high level of success with the team's Key Performance Indicators.
• Adhere to the Company's quality and regulatory compliance requirements.
• Comply with all applicable U.S. FDA medical device regulatory requirements and ISO 13485 standards.
• Comply with vendor credentialing requirements for access to hospitals and facilities.

Benefits

• Dynamic and flexible work environment.
• Opportunities for continuous education and professional development.

Company Description

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging.