[Hiring] Senior Project Team Support Engineer @Fujifilm

Role Description

The Senior Projects Support Engineer provides highly visible remote technical, applications and system admin support for HCUS customers. This role primarily supports TAC and MI Service with the management, execution, and administration of operational, billable, and more in-depth projects and support. Responsibilities include:

• Process and manage turnover to service audits from various internal teams.
• Manage and administrate MI service operational applications: Automate, Control, XTAM, SecureLink.
• Manage back-end reporting process to assist in License Compliance.
• Manage billable projects handled by the TAC.
• Maintain and manage multiple SalesForce queues for assisting the overall TAC goals.
• Work with Sales and other internal teams to provide the passing of profitable opportunities that come into TAC.
• Assess hardware, software, and network-related issues on customer systems and provide solutions for repairs by performing remote troubleshooting, diagnostic evaluations, and routine inspections on medical imaging systems, equipment, and components sold or serviced by the company.
• Provide product module and/or sub-module specific advanced support, guidance, and assistance to Customer Support Engineers and other staff.
• Liaise with engineering development and support staff to analyze product malfunctions requiring engineering action, assist with escalations, and deliver the results to other staff members.
• Collaborate with other internal and external groups on solving complex technical issues and developing innovative solutions.
• Effectively document problems and solutions into a product knowledge database.
• Assist in developing troubleshooting guides, bulletins, software files, and similar resources on existing products.
• Learn and remain compliant with all regulatory and quality requirements.
• Occasionally participate in customer site visits, as necessary.
• Maintain an expert working knowledge of current medical imaging products and related technologies by staying abreast with the latest industry/technology advances through continuous education.
• Short notice and/or overnight travel, as required, to work on customer systems.
• Work cross-functionally as required and handle other duties as assigned.
• Maintain a high level of success with the team's Key Performance Indicators.
• Adhere to the Company's quality and regulatory compliance requirements, ensuring that all job duties are performed in accordance with established policies and procedures.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements, and all other applicable laws, regulations, and standards.
• Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties.

Qualifications

• Minimum of 7 years of industry-related professional experience.
• ConnectWise Certification for Automate.
• Advanced working knowledge of current network technologies.
• Ability to achieve results and meet goals in a fast-paced, team environment.
• Superior communication and interpersonal skills, excellent phone manner.
• Ability to make independent decisions based on interpretation of technology data and product knowledge.
• Excellent organizational and multi-tasking skills.

Requirements

• Working knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and Oracle.
• Advanced knowledge of Synapse workflows and their implementations.
• Advanced knowledge in Synapse application front end.
• Advanced knowledge of medical informatics hardware (VMWare and Storage Solutions).
• Experience with clinical data transfer protocols and interfaces (HL7 and DICOM).
• Industry-specific certifications in relevant technical background (Microsoft, VMWare, Cisco certifications).
• Security Certifications (Security + or the equivalent).

Benefits

• Occasional (up to 10%) travel may be required based on business need.
• Ability to work remotely.

Company Description

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.”