[Hiring] Business Analyst - Quality Assurance Automation Lead @Amwins

Role Description

This role supports the expansion of our Salesforce-based online quote, bind, and issuance portal and future initiatives. The Quality Assurance (QA) Automation Lead will:

• Review requirements, partner with business teams to identify test scenarios, and write test scripts for new functionality and enhancements.
• Monitor Copado script results and act on any failures.
• Collaborate with CAIS and partner stakeholders to define and deliver QA services for upgrades, enhancements, and new products.
• Ensure regression testing is completed for each Salesforce release.
• Automate QA processes using tools such as Copado Robotic Testing, Jira test scripts, and Claude to streamline testing, shorten time to market, and prevent production issues.

Job Duties:

• Analyze, specify, and design tests for cloud architecture components.
• Review requirements in Jira and LucidChart to develop, document, execute, and automate test scenarios for new functionality and regression testing against enhancements and the tri-annual core system release; log defects.
• Help develop performance testing strategy and plans, build automated performance scripts in Copado Robotic Testing, and execute functional and performance tests, recommending improvements against software quality standards.
• Work with Development, Operations, and Architecture teams to review test results and troubleshoot issues, documenting in Jira.
• Work with the Training Lead to keep end-user documentation aligned with functionality.
• Represent the Testing Team with business owners, tech managers, and clients on requirements, features, stories, and test scripts.

Qualifications

• Experience writing and executing end-to-end test cases and scripts in Salesforce.
• Proficient in Microsoft Office, Project, Visio, LucidChart, SharePoint, and project management and time tracking tools.
• Strong analytical and troubleshooting skills, with the ability to describe software defects and learn quickly.
• Excellent communication, presentation, and client-facing skills, with the ability to work independently and across teams while managing competing priorities.
• Experience using Claude to turn requirements into test scripts and training documentation for SMEs and business teams performing manual testing.
• Ability to create and update online user procedures.
• Experience collaborating with stakeholders, process owners, project managers, and creative and technical teams on QA tasks.

Requirements

• Functional and performance testing of Salesforce or other CRM applications, including end-to-end Salesforce implementation.
• Use of Copado Robotic testing or other code and AI based regression testing tool.
• Large-scale web project experience, ideally creating and launching e-commerce B2B portals, a plus.
• Experience in cognitive design, information architecture, and user-centered design a plus.
• Insurance industry experience, property / casualty preferred.
• Web Services / API testing.
• Knowledge of SOA approach and Scrum framework highly desired.
• Development background is a bonus.

Required Education and Experience

• Bachelor’s degree or equivalent qualification.
• 3-5 years of related experience in manual and automated testing.
• Experience using Claude to build test scripts and automate testing.
• Must be authorized to work for any U.S. employer.

Benefits

• Medical, Dental, Vision available your first day of employment.
• Choice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees.
• Mental health support including:
  • Virtual therapy.
  • Digital coaching.
  • 24/7 EAP counseling.
• Company-paid Basic Life & AD&D Insurance, Short-Term Disability, and Employee Assistance Program.
• Health Savings Account with company contributions.
• Health Care FSA, Dependent Care FSA, and Commuter Benefits.
• Parental Leave and Adoption Assistance.
• Voluntary coverage options:
  • Life Insurance.
  • Critical Illness.
  • Accident.
  • Identity Theft Protection.
  • Retiree medical benefits available for Medicare-eligible retirees.
• 401(k) with company match.
• Generous Paid Time Off and Company Holiday Schedule.
• Collaborative, continuing education focused work environment.
• Career advancement opportunities.