[Hiring] Quality Assurance Analyst @American College of Education

Role Description

You are passionate about helping students achieve their educational goals. You thrive in a competitive and collaborative team environment. You are comfortable working remotely and have experience collaborating with others in a virtual environment. You possess a strong attention to detail.

The Quality Assurance Analyst ensures the quality, reliability, accessibility, and performance of technology solutions through structured testing, defect management, and continuous improvement practices. This role develops and executes test strategies, test plans, test cases, and regression testing activities to validate that applications satisfy business, functional, integration, security, and user experience requirements. The QA Analyst partners closely with software developers, product owners, business stakeholders, and project teams to:

• Identify defects early
• Improve release quality
• Support successful technology delivery

The role also contributes to establishing repeatable quality assurance standards, testing frameworks, metrics, and release readiness reporting.

Qualifications

• Computer Science, Information Systems, Business, or related field preferred or equivalent experience.
• 3+ years of experience in software quality assurance, software testing, integration testing, or application quality management.
• Experience creating and executing manual test plans, test cases, and defect management processes.
• Strong understanding of Agile development methodologies and software development lifecycle practices.
• Experience working with testing and defect tracking tools such as Azure DevOps, or similar platforms.
• Experience working with Student Information Systems and CRM platforms such as Dynamics 365 or Salesforce preferred.
• Knowledge of regression, integration, user acceptance, and exploratory testing techniques.
• Experience with API testing, integration validation, and basic SQL or data validation preferred.
• Strong analytical, troubleshooting, documentation, and problem-solving skills.
• Excellent written and verbal communication skills with the ability to collaborate across technical and business teams.
• Hands-on experience with test automation tools, scripting, or automation frameworks preferred.
• ISTQB Certified Tester, Certified Agile Tester, or similar quality assurance certification preferred.

Requirements

• Demonstrates self-reliance by meeting/exceeding workflow needs.
• Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills.
• Follows established processes as outlined by organization and leadership.
• Completes assigned duties based on daily business needs and individual skill set.
• Consistently produces a high volume of quality work.
• Capable of adapting as needed to work under pressure and meet tight deadlines.
• Proven ability to work independently with limited supervision and with other department personnel.
• Impact mission to improve the people and communities we serve through our civic engagement initiatives.
• Must have exceptional communication, organization, and time management skills.
• Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems.
• Must be collaborative in driving decisions and a team-player.
• Strong analytical and problem-solving skills with a high attention to detail.
• Builds and maintains student satisfaction.
• Recognizes and anticipates student needs.

Benefits

• Medical, dental, & vision Insurance
• HSA and FSA options
• Paid parental leave
• Paid volunteer time
• Tuition reimbursement & reduction programs
• Generous PTO
• 401k and employer match
• Full-service wellness and EAP program
• Employee recognition and awards programs
• Employer paid life & AD&D insurance
• Short-term disability
• Employer paid long-term disability