[Hiring] Bilingual Systems Quality Analyst I @LifeWorks

Role Description

As Systems Quality Analyst, you will be responsible for analyzing business and technical requirements, developing test scenarios and test cases, and executing tests to ensure the quality and reliability of our solutions. You will identify, document, and follow up on defects while ensuring that testing activities are completed according to established standards and procedures.

In this role, you will collaborate with team members to maintain accurate test documentation, support continuous improvement initiatives, and contribute to the successful delivery of high-quality solutions that meet business needs.

This is a remote position with the option for in-person attendance at a TELUS Health office, if available in your area.

Responsibilities

• Analyze business and technical documentation to identify testing requirements, scenarios, and test cases.
• Plan and prepare testing activities, ensuring appropriate test coverage and the application of effective testing techniques.
• Develop and document test scenarios and test cases using established testing tools.
• Maintain and update the test catalogue as new products, features, and functionalities are introduced or modified.
• Execute tests within integrated solutions to validate functionality and ensure quality standards are met.
• Identify, document, and report defects following established procedures and guidelines.
• Follow up on reported defects to ensure timely resolution and verify that corrections have been successfully implemented.
• Monitor testing progress and provide regular status updates to the team manager.
• Prepare, review, and update procedure documentation to support testing activities and promote best business practices (BBP).
• Collaborate with team members to ensure testing activities are completed efficiently and within established deadlines.
• Contribute to continuous improvement initiatives to enhance testing processes and overall quality.

Qualifications

• Degree in Quality Assurance, Business Administration, or equivalent work experience.
• Strong attention to detail, analytical thinking, and ability to summarize complex information.
• Comfortable performing routine tasks while maintaining accuracy and consistency.
• Ability to manage priorities independently and meet deadlines in a changing environment.
• Strong teamwork skills, with the ability to work both collaboratively and independently.
• Excellent verbal and written communication skills in both French and English.
• Strong aptitude for working in a computerized environment and learning new systems and tools.

Requirements

• Intermediate knowledge of English is required because you will regularly interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English.

Benefits

• Annual salary range: $50,000 to $65,000.
• Actual total compensation will be determined based on factors such as knowledge, skills, performance, and experience.
• We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations.
• We're open to discussing competitive compensation packages tailored to your experience level and expertise.

Company Description

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.