VP of Delivery @Kicksaw

[Hiring] VP of Delivery @Kicksaw

Feb 25, 2025 - Kicksaw is hiring a remote VP of Delivery. đź’¸ Salary: $225,000 - $260,000 usd plus bonus. đź“ŤLocation: USA, Canada.

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Role Description

The VP of Delivery will be responsible for overseeing and driving the successful execution of all client engagements from project scoping and planning to execution and post-launch support. Reporting to the President, the VP of Delivery will build and lead a high-performing team of Delivery Managers, Project Managers, Consultants, and technical specialists, ensuring every engagement meets or exceeds client expectations. This is a pivotal leadership role that requires a blend of strategic vision, operational excellence, people development, a relentless focus on customer success, and the potential to support post merger integration (M&A) for strategic acquisitions.

What the VP of Delivery will do

  • Delivery Strategy & Leadership:
    • Define and implement the overall delivery strategy, processes, and standards.
    • Translate business objectives into actionable plans for delivery teams.
    • Collaborate with executive leadership to align delivery initiatives with company goals.
  • Project & Program Management:
    • Oversee a portfolio of client engagements to ensure on-time, on-budget, and high-quality delivery.
    • Provide direction and support for project planning, scope management, risk mitigation, and resource allocation.
    • Implement KPIs, dashboards, and reporting tools to maintain visibility into project progress and performance.
  • Team Development & Management:
    • Build and mentor a diverse, world-class delivery organization, including project managers, consultants, and technical specialists.
    • Foster a culture of continuous learning, collaboration, and professional growth.
    • Establish clear career paths, performance goals, and development plans for team members.
  • Client Relationship Management:
    • Act as an executive sponsor for high-value or strategic accounts, ensuring client satisfaction.
    • Collaborate closely with Sales to drive new business and expand existing relationships.
    • Resolve escalations swiftly, applying strategic problem-solving and executive communication skills.
  • Operational Excellence:
    • Standardize and scale delivery methodologies, best practices, and playbooks that align with company values and service offerings.
    • Optimize tools, processes, and technology to support effective resource utilization and project tracking.
    • Conduct regular portfolio reviews to improve efficiency, remove bottlenecks, and drive profitability.
  • Financial Management:
    • Develop and manage the delivery budget, forecasts, and P&L for client projects.
    • Partner with Finance and other stakeholders to ensure accurate revenue recognition, cost controls, and margins.
    • Track and report on operational and financial metrics to the executive team.
  • Post-Merger Integration (M&A):
    • Provide strategic leadership for integrating newly acquired teams, technologies, and processes.
    • Collaborate with cross-functional leaders to drive synergy realization, operational efficiency, and a cohesive culture post-acquisition.

Qualifications

  • 10+ years of experience in professional services or consulting, including at least 5 years in a senior leadership/management role
  • Proven track record of successfully leading delivery teams and complex technology implementations (Salesforce or CRM experience strongly preferred)
  • Demonstrated experience with post-merger integration (M&A) or similar high-impact organizational transformations
  • Deep understanding of project management methodologies (e.g., Agile, Waterfall, Hybrid)
  • Familiarity with the Salesforce ecosystem and related technologies is highly desirable
  • Experience guiding digital transformation, data integration, and analytics initiatives is a plus
  • Strategic thinker with a history of driving initiatives that align with high-level business goals
  • Exceptional communicator and negotiator, adept at building trust with clients and internal stakeholders
  • Demonstrated ability to attract, retain, and develop top talent in a distributed/remote environment
  • Comfortable working in fast-paced, high-growth settings where adaptability and innovation are essential

Benefits

  • This full-time position is 100% remote (must be based in the United States or Canada)
  • Competitive pay
  • Comprehensive benefits package (medical, dental, & vision)
  • Unlimited PTO (with a four-week minimum requested)
  • 18 paid company holidays
  • 401(k) match / RRSP match
  • Technology stipend
  • Professional development
  • Annual company retreats
  • Eligibility to participate in Kicksaw's profit-sharing and employee liquidity programs

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Before You Apply
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đź“Ť Be aware of the location restriction for this remote position: USA, Canada
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VP of Delivery @Kicksaw
Project Management
Salary đź’¸ $225,000 - $260,000 usd plus bonus
Remote Location
USA, Canada
Job Type full-time
Posted Feb 25, 2025
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