[Hiring] Workday Director of Client Delivery @USA102 Nordic Consulting Partners, Inc.

Mar 17, 2025 - USA102 Nordic Consulting Partners, Inc. is hiring a remote Workday Director of Client Delivery. 💸 Salary: unspecified. 📍Location: USA.

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Role Description

The Senior Director, Service Delivery will work directly with the Managing Director/Practice Leader, and other Practice leadership, and the PMO Office to lead and align project quality and activities with Nordic ERP’s strategic goals. The Senior Director will work collaboratively with other leaders to ensure the quality, productivity, and success of Nordic ERP’s projects.

Key Responsibilities

Project Management Coordination and Support
- Work with Project Management Leadership to develop and implement project standards.
- Recommend methods of project improvement and monitor implementation on current projects.
- Identify training and mentoring opportunities for Project Managers, Technical Project Managers, and Organization Change Managers.
- Support organizational change needed for project success and client satisfaction.
Project Team Support
- Problem solve and provide timely issue resolution with project team members.
- Build and maintain collaborative relationships among Nordic ERP and client project team members.
- Provide individual feedback on project team members for goal setting and performance feedback.
- Communicate problem resolution to all parties involved.
Lead Delivery Strategy
- Status reporting and project handoff documentation as required.
- Attend regular practice calls to present a strategic overview and remain in tune with concerns.
- Serve as the operational backup for other Practice Directors.
Nordic ERP Workday and Additional Vendor Program Management
- Help own the success of the Workday vendor partnership.
- Evaluate vendor programs and partnership terms.
- Analyze data to identify staffing needs.
- Ensure procedures, methodologies, and enablement are in place for quality service delivery.
- Create, revise, review, and approve SOPs based upon vendor.
- Conduct internal audits and other quality assurance activities.
- Monitor client progress, address issues, and implement corrective actions.
- Document and report service quality and project financial metrics.
- Provide communication and training to stakeholders regarding new vendors and related technology.
Sales Support
- Provide Sales Support Tools and Activities related to Nordic ERP Project Management and Quality Commitment.
- Support Marketing relative to specific programs.
- Collaborate with Account Executives for major milestone meetings and discussions.
- Include the Account Executive in the development of any scope change requirements.
- Partner with the Account Executive in discussions related to project status.
- Assure ongoing compliance with quality and industry regulatory requirements.

Qualifications

Bachelor’s degree or equivalent experience required.
8+ years’ successful management required.
15+ years’ professional experience required; professional services or consulting experience strongly preferred.
Proven success working with C Suite in large organizational settings.
Prior experience implementing, training, or supporting enterprise resource planning software strongly preferred.
Knowledge and/or familiarity with Workday, Infor/Lawson suite of products strongly preferred.
Excellent communication skills, written and verbal.
Able to balance urgent, short-term needs with strategic, long-term priorities.
Exhibits strength in relating to people, including ability to deliver feedback and inspire others.
Strong attention to detail and ability to manage multiple priorities while meeting commitments.
Proven ability to work effectively with all levels of an organization.
Able to adapt quickly to changes in the work environment.
Proficient with Microsoft Office Suite, computers, email, correspondence, and spreadsheets.
Must be able to work independently as well as within a team environment.

Requirements

Work may be performed remotely or onsite in a professional office environment.
Client Billing up to 50% of the time, or as Nordic ERP or client needs dictate.
Travel up to 25% of the time, or as Nordic ERP or client needs dictate.
Work schedule will vary based on Nordic ERP or client needs, including weekdays, weekends, holidays, and after-hours.
Must be available for calls, emails, and consults regularly and outside of scheduled work hours.

Benefits

Nordic is an equal opportunity employer dedicated to a policy of non-discrimination on any protected basis including race, creed, color, age, gender, religion, national origin, disability, marital or veteran status, sexual orientation, or any other legally protected status under applicable local, state or federal law.
EEO/AA Employer: M/F/Disabled and Vet.

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Workday Director of Client Delivery @USA102 Nordic Consulting Partners, Inc.

Project Management

Salary 💸 unspecified	Remote Location USA
Job Type full-time	Posted Mar 17, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Workday Director of Client Delivery @USA102 Nordic Consulting Partners, Inc.

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