[Hiring] Technical Implementation Planner @Cadwell

Role Description

The Pre-Planning Project Manager is responsible for bridging the gap between Cadwell’s Sales team and the Implementation Technical Project Management Team, ensuring that all technical, clinical, and logistical groundwork is established before a project reaches the Project Managers. This role serves as the first point of contact for general project and technical sales-related inquiries regarding Cadwell’s neurodiagnostic solutions and is accountable for the thorough completion of Statements of Work (SOWs) prior to receiving a purchase order. Customer satisfaction, SOW accuracy, responsiveness, and project readiness are key success indicators in this role.

• Serve as the primary point of contact for all technical sales-related inquiries, including technical questionnaires and RFPs, collaborating closely with the Sales team throughout the pre-sales process.
• Own the Statement of Work (SOW) process for all assigned opportunities, ensuring each SOW is thorough, accurate, and fully executed by both parties prior to point-of-sale.
• Engage with Sales and prospective customers early in the sales cycle to gather implementation requirements and workflow details.
• Document all agreed implementation deliverables, timelines, hardware requirements, software configurations, and training scope within a detailed SOW.
• Coordinate internal review and approval of SOWs with the Sales Team, Sales Support, and any other stakeholders as required.
• Ensure SOWs are signed by both parties and are stored and tracked according to team standards.
• Proactively identify and flag any ambiguous, incomplete, or high-risk SOW elements that could impact downstream implementation.
• Conduct pre-planning site assessments for large prospective customers, including on-site visits when required.
• Facilitate a complete and accurate project handoff to the Project Managers in accordance with Implementation Team standards.
• Work with the Implementation Installation and Training teams to establish timelines and resource requirements prior to project handoff when possible.
• Develop and maintain working knowledge of Cadwell’s workflow and hardware portfolio across all relevant neurodiagnostic modalities.
• Assist with the specification of planning and SOW process requirements for new product introductions and product enhancements.
• Use the Implementation Team’s Key Performance Indicators (KPIs) to continuously evaluate personal performance and identify opportunities for improvement.
• Recommend updates to planning procedures, SOW templates, and site assessment checklists to improve team efficiency.
• Participate in all scheduled Implementation Team meetings and relevant Sales team calls.
• Escalate any issues of concern to the Manager of the Technical Project Management Team in a timely manner.
• Perform other duties as directed, assigned, requested, or required.

Qualifications

• Exemplary listening, communication, and collaboration skills.
• Excellent oral and written communication skills.
• Strong problem-solving and decision-making skills.
• Understanding of medical device hardware.
• Ability to manage multiple planning engagements simultaneously.
• Ability to travel to prospective customer sites as needed.
• Ability to work effectively in a remote environment when not traveling.
• Familiarity with healthcare facility environments and clinical workflows is strongly preferred.

Requirements

• Bachelor’s degree in Engineering, Business, Healthcare Administration, or a related technical field, or a Project Management Professional (PMP) certification.
• Approximately 3+ years of experience in implementation planning or project management roles.
• Experience with Statement of Work development and management in a healthcare technology or medical device context is strongly preferred.
• Background in medical devices, healthcare technology, or complex equipment implementations is preferred.
• Experience conducting site assessments or technical evaluations in clinical or hospital environments is preferred.
• Previous experience with Cadwell hardware and software is a plus.

Benefits

• Salary Range: $110,000 — $130,000 USD

Company Description

Cadwell Industries, Inc. is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources Department at [email protected].