[Hiring] Strategic Partnerships Technical Program Manager @ServiceNow

Role Description

This role will support the Strategic Partnerships team within Central Product Management. The Strategic Partnerships team works with leading technology and AI native companies to define a product led partnership motion, including building high value joint solutions and defining the ideal GTM, with an eye to accelerating customers adopting and getting value from AI. Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform. The Strategic partnership team is focused on activating strategic partnerships and driving adoption of the joint solutions.

As a Strategic Partnerships Technical Program Manager, you operate on the frontlines of transformation. You will support ServiceNow’s cross-functional Strategic Partnership teams in organizational direction and structure, build partnerships, unblock delivery challenges, and ensure scalability. Your leadership accelerates innovation and drives repeatable success across industries. You shape internal tooling, build internal relationships, manage the customer portfolio, and cultivate a culture of excellence and impact.

What You’ll Do

• Manage the Partner Build Portfolio
  • Manage the portfolio of partner engagements, overseeing phases, delivery timelines, scope, and outcomes for each engagement.
  • Maintain a single source of truth for engagement progress, risks, and outcomes.
  • In partnership with Strategic Partnership Leaders, balance priorities across accounts to ensure resources are allocated effectively.
  • Aggregate engagement learnings to influence and scale go forward engagements.
  • Organize complex, ambiguous problems into prioritized milestones, deliverables, and success criteria for engagements, translating business objectives into execution strategy (tactical and strategic).
  • Help manage risks, dependencies and escalate impediments, as well as releases and navigating AI release requirements.
• Establish and Maintain Product & Engineering Partnerships + Feedback Loops
  • Serve as central liaison between Strategic Partnerships, Applied AI FDE, Product, Engineering, Experience (UI/UX) and supporting orgs.
  • Define and operationalize a structured model for engaging Strategic partnership team and broader APEX org.
  • Work with Strategic Partnership leaders to translate engagement insights and patterns into actionable product feedback, influencing and tracking engagement to platform innovation progress.
  • Develop standardized intake templates, RACIs, and collaboration playbooks.
• Drive Build Scale & Repeatability
  • Capture lessons from early engagements (Phase 0 setup through rollout) and codify best practices.
  • Implement tools, dashboards, and automation to streamline delivery and accelerate engagement impact and velocity.
  • Drive process improvements and create documentation to promote best practices using automation to replace repeatable, operational tasks.
• Create Communication, Visibility & Governance Structure
  • Centralize and manage all Strategic Partnerships documentation, resources, and operational structure.
  • Coordinate cross-functional teams to ensure clarity and execution.
  • Establish consistent reporting cadence for engagement status, metrics, and risks.
  • Create executive-ready dashboards and summaries for leadership visibility.
  • Drive internal storytelling on product adoption, innovation velocity, and customer value.
  • Reinforce transparency, learning, and disciplined scale across the program.
  • Seek to continuously grow by proactively seeking and embracing constructive feedback, as well as provide feedback to colleagues to encourage an open and collaborative culture.

Qualifications

• 10+ years of portfolio/program management experience in mid/large-size software development companies.
• A solid understanding of SDLC and release management practices in cloud-based SaaS product organizations.
• Prior work delivering AI or intelligent workflow solutions at scale, with proven success in deploying AI solutions that delivered tangible customer impact.
• Familiarity with AI governance, compliance, and enterprise security practices.
• Up to 25% travel required (Customer Onsite).
• Demonstrated competence in key AI/ML software engineering program management best practices: program planning, schedule construction and management; risk assessment & mitigation, dependency management, change management, and predictive metrics.
• Outstanding collaboration and communication skills - clearly communicate changes, requests, and deadlines to the teams and risks, status, progress, and decisions to a variety of audiences including executives.
• Passion for working with people in technical and innovative environments, with the ability to work well with many different types of personalities in various functions.
• Strong leadership and relationship building skills to influence and motivate without authority - masterful in the art of bringing people together.
• Strong facilitation skills to lead/drive a variety of build events, with a high regard for quality, drive for continuous improvement across the organization, and ability to keep the big picture in view.
• Experience deploying AI solutions to production and skilled at identifying waste/delays in AI end-to-end development, deployment, and release processes is a plus.
• Exceptional team building and team management skills, including interpersonal skills, conflict resolution, and negotiation.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Benefits

• Base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP, matching donations.
• Flexible time away plan and family leave programs.