[Hiring] Strategic Implementation Manager @DailyPay

Role Description

As a Strategic Implementation Manager, you will be a pivotal member of our team, leading the deployment of our SaaS solution for our largest and most complex accounts. You will lead the technical integration between third-party vendors and DailyPay, managing the entire implementation lifecycle from pre-sales to go-live. Success in this role requires a blend of strong discovery skills, technical proficiency, and the confidence to navigate C-Suite relationships while balancing granular project details with the bigger picture.

How You Will Make an Impact

• Lead Strategic Integrations: Direct the technical aspects of DailyPay integrations for our most high-profile, strategic customers.
• Execute Deep Discovery: Perform comprehensive discovery sessions and build robust documentation to capture complex implementation requirements.
• Design Unique Technical Solutions: Conduct technical research to provide bespoke solutions for intricate and non-standard customer integrations.
• Support Strategic Sales: Work hand-in-hand with the Sales team to assist with high-level pre-sales discussions and technical scoping.
• Mitigate Complex Risks: Proactively identify, manage, and mitigate project risks to ensure seamless delivery for high-stakes accounts.
• Influence Product Development: Suggest new features and functionality based on implementation experience and direct feedback from our largest customers.
• Master Internal Processes: Become a specialist in our product suite, configuration options, and internal workflows to ensure technical excellence.
• Ensure Seamless Handoffs: Coordinate closely with Operations and Support teams to transition implementation details and nuances during the post-launch handoff.

Qualifications

• Extensive SaaS Expertise: 6+ years of experience in SaaS implementation, ideally within early-stage products, markets, or rapidly growing companies.
• High-Stakes Relationship Management: Proven ability to manage demanding strategic accounts and influence both operational and C-level stakeholders.
• Advanced Technical Proficiency: Hands-on experience with sFTP automation and API builds, including log review, troubleshooting, and data validation.
• Quality Assurance Leadership: Demonstrated experience leading unit testing, UAT, and complex data validation processes to ensure system integrity.
• Strategic Communication: Excellent written and presentation skills, with the capacity to manage priorities and remain flexible in a changing environment.
• System Knowledge (Nice to Haves): Working proficiency in Excel and Google Suite; experience with Dell Boomi or HCM, Payroll, and Time Management systems is preferred.

Requirements

• System Knowledge: Working proficiency in Excel and Google Suite; experience with Dell Boomi or HCM, Payroll, and Time Management systems is preferred.

Benefits

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events
• Unlimited PTO
• 401K with company match