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Specialist, Operational Readiness (Flights) @Hopper

[Hiring] Specialist, Operational Readiness (Flights) @Hopper

Mar 06, 2025 - Hopper is hiring a remote Specialist, Operational Readiness (Flights). đź’¸ Salary: competitive salary. đź“ŤLocation: South Korea.

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Role Description

As a CS Operational Readiness Specialist at Hopper, you’ll be key in the success of Hopper’s global customer service team, ensuring changes that impact CS are effectively operationalized.

  • Work directly with product, revenue, operational, and service delivery leaders to gather requirements
  • Coordinate necessary product testing
  • Develop an implementation plan
  • Provide compelling programmatic feedback to drive continuous improvement
  • Develop trust and credibility with necessary stakeholders to foster effective collaboration
  • Help inform and contribute to product development by coordinating feedback between CS and product
  • Participate in product testing to ensure desired product behaviours
  • Lead project management activities to operationalize changes that impact CS
  • Contribute to continuous improvement by collecting, analyzing, and engaging stakeholders with compelling data that highlights product and or supplier opportunities
  • Manage time and resources effectively to deliver high-quality, well-documented deliverables within established timelines
  • Demonstrate technical expertise to make informed decisions based on data and stakeholder input

Qualifications

  • Proficient in working with customer experience data, trend and root cause analysis, and data visualization
  • Excellent communication, critical thinking and problem-solving abilities
  • Thorough understanding of project/program management techniques and methods
  • Schedule flexibility to collaborate with teams in different time zones
  • Experience leading cross-functional team projects
  • Proven ability to communicate complex technical work to a non-technical audience
  • Excellent communication and people skills – listening, written, and spoken
  • Enthusiasm and curiosity for conducting research, driving performance targets, understanding business drivers, and answering complex operational challenges with data (CSAT/DSAT, AHT, Quality Assurance Scores, Contact Rates, etc)
  • Ability to react quickly to changing business needs with agility, grace, and clarity
  • Proficiency in Airline industry knowledge
  • Experience with Sabre or Amadeus and NDC content (or other GDS)

Preferred Qualifications

  • Previous experience in a contact center environment
  • Previous experience working directly with and effectively leading/influencing OSPs
  • Previous Project Management experience
  • Previous experience working well with Product/Engineering teams

Benefits

  • Well-funded and proven startup with large ambitions, competitive salary, etc.
  • Unlimited PTO
  • Carrot Cash travel stipend
  • Flexdesk All Access Pass & Work-from-home stipend
  • Entrepreneurial culture where pushing limits and taking risks is everyday business
  • Open communication with management and company leadership
  • Small, dynamic teams = massive impact

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đź“Ť Be aware of the location restriction for this remote position: South Korea
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Project Management
Specialist, Operational Readiness (Flights) @Hopper
Project Management
Salary đź’¸ competitive salary
Remote Location
South Korea
Job Type full-time
Posted Mar 06, 2025
Apply for this position Unlock 53,562 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: South Korea
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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