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Workforce Management Finance Manager @Hopper

[Hiring] Workforce Management Finance Manager @Hopper

Mar 08, 2025 - Hopper is hiring a remote Workforce Management Finance Manager. đź’¸ Salary: competitive salary. đź“ŤLocation: South Korea.

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Role Description

We’re looking for a Customer Support Finance Analyst to join the Hopper Customer Service Vendor Management Operations team. In this role you will program manage and consult for all processes involving partner invoicing, in an Accounts Payable and Accounts Receivable capacity, working with stakeholders to ensure their accuracy, and making sure all are paid before the month is over.

  • Accounts Payable Processing:
    • Collaborate with a global network of Customer Support Vendors (BPOs) who submit monthly invoices requiring review and approval.
    • Extract data from various formats (spreadsheets, word documents, PDFs) with nonstandard formatting.
    • Generate comprehensive reports for different business units.
    • Meticulous attention to detail and the ability to identify discrepancies are essential.
  • Accounts Receivable Allocation:
    • Support costs are maintained in a dedicated general ledger and billed to various Hopper and HTS projects and partner companies.
    • Partner with Hopper finance to develop and implement defensible allocation strategies.
    • Collaborate closely with finance, workforce management, and senior leadership.
  • Customer Support Financial Consultant:
    • Serve as an external financial representative for Hopper and HTS under the guidance of CS leaders.
    • Develop external financial models for BPO support, utilized throughout the organization.

Qualifications

  • 2+ years of experience working with financial data within customer support operations
  • Experience in billing, invoicing, or other finance-related activities
  • Experience with common accounts payable concepts, practices, and procedures
  • Impeccable attention to detail, even when handling large data sets
  • Strong analytical and creative problem-solving skills, with extensive modeling experience
  • Experience developing and managing large-scale data structures for business intelligence analytics using data modeling
  • Experience developing, maintaining, and managing Excel- or Google Sheet-driven dashboards and analytics
  • Proficiency in Google Suite and Tableau

Requirements

  • Experience with BPO financial modeling is an asset
  • Experience in the Travel Industry is an asset
  • Experience in Shared Service B2B Operations is an asset
  • A degree in Business, Strategy, Finance, Math, Statistics, Economics, or other quantitative disciplines
  • Advanced SQL skills for acquiring and transforming data
  • Ability to build dashboards with informative visualization & impactful presentations to share insights and drive recommendations

Responsibilities

  • Develop and maintain reports, dashboards, reporting tools and structures to track key metrics
  • Ensure the precision of vendor and supplier invoices to guarantee the prompt processing of invoices
  • Act as a liaison with vendors, suppliers, and other external and internal customers, as necessary
  • Maintain accurate files for effortless accessibility, utilizing automation whenever feasible
  • Resolve invoice and payment discrepancies with accuracy and timeliness
  • Identify and report errors and discrepancies within 7 days of invoice receipt
  • Assume responsibility for developing scalable reporting and analytics solutions for BPO invoices, utilizing automation when possible
  • Assume responsibility for developing defensible reporting and analytics solutions for the internal billing of customer support functions, utilizing automation when possible
  • Analyze performance, identify internal and external trends from data, troubleshoot issues, identify new opportunities and address ad-hoc data requests
  • Coordinate cost research and analytic activities utilizing various data points (unstructured and structured) and possess the ability to clean and organize the data
  • Using multiple data sources, create reporting, performance monitoring tools, and dashboards for end users
  • Possess advanced skills in extracting insights from data and clearly communicating them to stakeholders and senior management, both verbally and in writing, as required

Benefits

  • Well-funded and proven startup with large ambitions, competitive salary, etc.
  • Unlimited PTO
  • Carrot Cash travel stipend
  • Flexdesk All Access Pass & Work-from-home stipend
  • Entrepreneurial culture where pushing limits and taking risks is everyday business
  • Open communication with management and company leadership
  • Small, dynamic teams = massive impact

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đź“Ť Be aware of the location restriction for this remote position: South Korea
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Finance / Legal
Workforce Management Finance Manager @Hopper
Finance / Legal
Salary đź’¸ competitive salary
Remote Location
South Korea
Job Type full-time
Posted Mar 08, 2025
Apply for this position Unlock 53,538 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: South Korea
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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