[Hiring] ServiceNow Project Manager @Ahead

Role Description

The ServiceNow Project Manager is responsible for management of assigned technical projects. The ServiceNow Project Manager executes day-to-day management of assigned project segments. In addition, the Project Manager manages the group of projects as a whole, providing a single point of knowledge and control for the aggregate effort.

• Guiding various project teams and Client organizations on how to use Agile/Scrum practices and values to delight AHEAD's Clients
• Guides assigned project team on how to get the most out of self-organization
• Guides assigned project teams on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks
• Assesses the Scrum maturity of the project team and organization and coaches the team to higher levels of maturity, at a pace that is sustainable and comfortable for the project team and Client organization
• Removes impediments and/or guides the team to remove impediments by finding the right personnel to remove the impediment
• Builds a trusting environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving
• Facilitates getting work done without coercion, assigning, or dictating the work
• Facilitates discussion, decision making, and conflict resolution
• Assisting with internal and external communication, improving transparency, and radiating information
• Supporting and educating the Product Sponsor, especially on grooming and maintaining the product backlog
• Providing all support to the team using a servant leadership style whenever possible, and leading by example
• Perform analysis of utilization of resources for projects in execution and measuring for future resource allocation needs
• Establish and drive ongoing development and tracking of additional services revenue opportunities within the client’s environment
• Understands client needs and matches them to relevant services or products; manages client expectations
• Understands and communicates goals and critical success factors for the project; sells ideas persuasively and paces the communications properly
• Plan and coordinate all aspects of technical projects from initiation through delivery
• Ensure service delivery success and Client satisfaction through effective project management
• Manage project initiation activities, which include the identification of contractual obligations, client needs and goals, existing situations, and necessary contacts
• Develop, define, and execute project plans, project scope, activities, schedules, budgets and deliverables
• Identify needed resources for projects while defining and assigning major project roles
• Coordinate activities and tasks among project team members, other internal departments, and client or vendor/subcontractor organizations as needed to meet project goals
• Assign and monitor work of project team, providing technical and analytical support and direction
• Interface with clients on technical matters as needed
• Manage project risks, issues/problems, and activity progress to ensure project goals are achieved
• Assist with problem resolution or risk mitigation as needed
• Manage the integration of vendor/subcontractor tasks as well as track and review vendor/subcontractor deliverables, if appropriate for the project
• Conduct project closure activities to formalize and communicate the project acceptance, handover documentation, and ongoing activities
• Identify project management coordination process gaps or areas for improvement and recommend and implement solutions
• Utilize Ahead systems (Salesforce, financialforce, etc.) to maintain updated project information

Qualifications

• ServiceNow implementation project experience
• ServiceNow CSA Certification is a bonus but not required
• Strong ability to independently manage medium to high risk, high complexity, and high client visibility projects
• Knowledgeable of project management standards, processes, procedures and guidelines using both Agile and Waterfall methodologies
• Knowledgeable of industry project management best practices (i.e., Project Management Body of Knowledge - PMBOK)
• Knowledgeable of the company's products and services
• Solid understanding of various types of IT project methodologies and life cycles
• Excellent analysis, problem-solving, team, conflict management, and time management skills
• Strong verbal and written communication skills
• Must have experience with data center infrastructure hardware and/or software
• Possess advanced skills in the use of project management software
• Demonstrate ability to manage project budgets and timelines
• Must be adept with the use of negotiation techniques to reach agreement when there are widely-differing viewpoints
• Effectively facilitate interaction with executive level clients
• Able to consistently set clear expectations, manage team performance, and build high morale among team members
• Successfully maintain confidentiality and carry out assignments that are sensitive in nature

Requirements

• $80,000 - $120,000 a year
• The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount.
• This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid company holidays
• Paid time off
• Paid parental and caregiver leave
• Plus more! See benefits here for additional details.