[Hiring] Senior Delivery Manager @RGP

Role Description

As a Senior Delivery Manager within RGP’s US ServiceNow Practice, you will be accountable for the successful delivery and commercial performance of a portfolio of ServiceNow consulting engagements. You will provide executive level client leadership, oversee delivery governance and financial performance, manage risks and escalations, and enable multidisciplinary teams to deliver measurable business outcomes.

This is a senior professional services leadership role that extends beyond traditional project management. You will maintain oversight of engagement scope, schedule, budget, quality, resources, contractual commitments, and customer satisfaction while helping clients realize long-term value from the ServiceNow platform.

You will serve as a trusted advisor to client sponsors and program leaders and as a critical connection among clients, RGP delivery teams, sales professionals, ServiceNow, and other delivery partners. You will lead with transparency, sound judgment, and a strong sense of ownership, identifying delivery challenges early and taking decisive action to keep engagements healthy.

The successful candidate combines disciplined program delivery with commercial awareness, executive presence, and a practical understanding of the ServiceNow ecosystem. You are comfortable leading complex engagements, developing high-performing teams, navigating difficult client situations, and contributing to the continued growth and maturity of RGP’s ServiceNow Practice.

Base Pay Range: $160,000 - $190,000

Other Compensation: Incentive Compensation

*As part of our hiring process, individuals who are selected for employment will be required to complete a visual identity verification as part of initial screening along with standard identity verification process, such as I-9 submission, as part of the onboarding process.*

Qualifications

• 10+ years of progressive experience in technology consulting, enterprise software, or professional services.
• 7+ years of experience leading complex technology implementations, transformation programs, or consulting engagements.
• 3+ years of experience managing ServiceNow implementations, programs, or a portfolio of ServiceNow engagements.
• Demonstrated accountability for engagement or portfolio financial performance, including revenue, margin, forecasting, utilization, and estimate-to-complete.
• Experience managing multiple concurrent engagements and multidisciplinary delivery teams.
• Experience delivering both fixed-price and time-and-materials professional services engagements.
• Strong understanding of project and program governance, including scope, schedule, risk, issue, dependency, decision, quality, and change management.
• Demonstrated ability to manage executive client relationships, facilitate governance discussions, resolve conflict, and lead challenging escalations.
• Experience interpreting statements of work and managing delivery against contractual commitments, assumptions, dependencies, constraints, and acceptance criteria.
• Strong understanding of Agile delivery methods and enterprise SaaS implementation practices.
• Working knowledge of the ServiceNow platform, implementation lifecycle, product ecosystem, and partner delivery model.
• Ability to translate technical, operational, and financial information into clear recommendations for executive stakeholders.
• Strong analytical and critical-thinking skills, with the ability to identify patterns, evaluate options, and make timely decisions in complex situations.
• Excellent verbal, written, facilitation, negotiation, and presentation skills.
• High emotional intelligence and the ability to lead through influence across matrixed teams without relying on direct authority.
• Demonstrated ability to build trust, create accountability, and motivate geographically distributed teams.
• Strong organizational and time-management skills, with the ability to balance multiple client and internal priorities.
• A client-focused mindset and commitment to delivering practical, measurable, and sustainable business outcomes.
• An entrepreneurial spirit, collaborative leadership style, and desire to help build and mature a growing ServiceNow consulting practice.

Requirements

• ServiceNow Certified System Administrator certification.
• One or more ServiceNow Certified Implementation Specialist certifications.
• Project Management Professional, PMI Agile Certified Practitioner, Certified ScrumMaster, SAFe, or comparable project or program management certification.
• ITIL 4 Foundation or higher certification.
• Experience applying ServiceNow Now Create methodology.
• Experience leading globally distributed or blended onshore and offshore delivery teams.
• Experience supporting presales solutioning, estimates, statements of work, and sales-to-delivery transitions.
• Experience with one or more major ServiceNow workflow areas, such as ITSM, ITOM, ITAM, HRSD, CSM, CRM, IRM, SPM, or industry solutions.
• Experience with ServiceNow managed services, platform operations, or post-implementation optimization programs.
• Experience using AI-enabled tools to improve delivery planning, reporting, analysis, knowledge management, or decision-making.

Benefits

• Medical, Dental, Vision, Life Insurance, Disability Insurance.
• 401(k) Savings Plan.
• Employee Stock Purchase Plan.
• Professional Development Program.
• Paid Time Off, Paid Holidays, and Paid Sick Time (in geographies where legally required).

How Success Will Be Measured

• Achievement of portfolio revenue and gross-margin expectations.
• Accuracy and timeliness of engagement forecasts.
• On-time and on-budget delivery performance.
• Customer satisfaction, confidence, and reference ability.
• Engagement health and effectiveness of risk management.
• Scope, contractual, and change-control discipline.
• Quality of delivery governance and executive reporting.
• Resource utilization and staffing effectiveness.
• Compliance with RGP and ServiceNow delivery practices.
• Identification and support of appropriate client expansion opportunities.
• Development, engagement, and retention of delivery team members.
• Contribution to practice methods, reusable assets, and continuous improvement.