[Hiring] Servicenow Engagement Manager @Apptad, Inc.

Role Description

• Guide the delivery team in large and complex engagements frequently collaborating with a Services partner.
• Apply advanced expertise in project implementation scheduling and monitoring techniques to ensure effective timely execution of moderate to large projects.
• Build cross geo cross functional and partner relationships to enhance the ES brand internally and externally.
• Coach, mentor, and manage service partners Engagement Managers and Associate Engagement Managers to achieve project deliverables and support the customers desired business outcomes.
• Lead the delivery team throughout the engagement often in collaboration with a services partner.
• Manage the engagement governance timeline, scope, risk, change management, resourcing, reporting, and financials.
• Work with the Sales Account Team, partner, and customer to understand the customer and the engagement including challenges, partners, issues, and value being delivered.
• Understand the goals and align the deliverables accordingly.
• Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement including long-term customer success.
• Be the single contact to encourage collaboration and customer agreement on proposed solutions.
• Mentor Customer Outcomes or Partner team members to achieve the engagements deliverables and promote the customers desired results.
• Identify gaps between actuals and plan of record proposing solutions and driving resolutions.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem solving.
• This may include using AI powered tools, automating workflows, analysing AI driven insights, or exploring AI's potential impact on the function or industry.
• 8 years progressive experience as part of a professional services organization or equivalent education experience.
• Ability to travel up to 50%.
• Industry domain expertise in insert workflow.
• Creativity with comfort running projects independently.
• Success driving complex issues through analysis and resolution.
• Experience working collaboratively.
• ServiceNow certifications in aligned workflow.
• Applies AI tools to streamline workflows, generate insights, and support strategic initiatives under guidance.
• Understands core AI concepts, ethical considerations, and platform capabilities and can explain their application in customer contexts with support.

Requirements

• Mandatory Skills:
• Project Financial Management
• Project Governance
• Project Planning