[Hiring] Project Manager, Technical Services @ba3d12f1-3065-4649-a0cc-c50af04b66fd

Role Description

The Project Manager provides account and project management in collaboration with Systems Engineers, Sales Account Managers, and Third-Party Service Partners. This role oversees project design, work planning, resource management and allocation, issue and risk management, client satisfaction, and pipeline forecasting.

The annual base salary range for this position is $70,000-$85,000. The actual salary offered will vary based on applicant’s relevant skills, education, experience, certifications and geographic location as well as other business and organizational needs.

Location: Syracuse, NY; Atlanta, GA; or Phoenix, AZ preferred. Remote opportunities may also be considered.

What You’ll Do

• Ensure client satisfaction by providing answers to all billing related questions.
• Make sure all technical projects are completed on time/budget.
• Schedule technical resources for on-site support, projects, and other services as necessary.
• Coordinate with sales & product management to provide assistance with all service proposals.
• Interface with sales and customers on conference calls to promote CXtec and TERACAI service offerings.
• Create detailed project plans in conjunction with Systems Engineers and Third-Party Service Partners.
• Conduct project meetings, schedule resources, monitor issues and risk, and ensure successful completion of projects.
• Assist with creation of cost estimates and financial reports for all projects.
• Assist Systems Engineers and third-party services partners with scope and proposal requests for sales opportunities.
• Regularly update project plans in PSA tools with project progress.
• Monitor ISO processes for continuous improvements.
• Escalate problems as necessary to Management.
• Responsible for coordination of all relevant functions of CXtec and TERACAI services to ensure that customer orders are fulfilled satisfactorily.
• Manage external partner relationships and resources as needed.
• Create procedures and/or make suggestions to improve existing procedures that document best practices when responding to client billing issues, scheduling resources, and managing projects.
• Assume additional responsibilities as assigned.

Qualifications

• Bachelor’s degree or 5 years relevant experience.
• Certified Associate in Project Management (CAPM) certification with 2 years of demonstrated project management experience.
• Previous experience managing IT projects preferred.
• Ability to work in a high pressure environment.
• Ability to conduct meetings and schedule resources.
• High level of initiative with strong focus on meeting deadlines.
• Ability to multitask and work independently with minimal supervision.
• Strong organizational, prioritization and problem-solving skills.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office.

Benefits

• Health insurance and prescription drug coverage.
• Dental and Vision insurance.
• Company-paid basic life and AD&D insurance and voluntary life options.
• Company paid short and long-term disability and buy-up options.
• Critical illness, accident and hospital indemnity insurance.
• Flexible spending accounts.
• Identity Theft & Fraud Protection.
• Legal Insurance.
• Pet insurance.
• Traditional and Roth 401(k) retirement plan with company match.
• Employee Assistance Program.
• Tuition reimbursement.
• Paid vacation, sick/personal days and holidays.
• Flexible work arrangements.