[Hiring] ServiceNow Engagement Manager @NTT DATA Services

Role Description

NTT DATA is seeking a seasoned Senior Engagement Manager to lead complex ServiceNow engagements across enterprise clients. This role combines delivery leadership, client relationship management, financial accountability, and Agile/Scrum mastery. The ideal candidate will have deep experience with ServiceNow implementations and will serve as a trusted advisor and delivery lead across multiple workstreams.

Key Responsibilities:

• Project Delivery & Leadership
  • Lead the end-to-end delivery of ServiceNow projects, ensuring alignment with client goals, timelines, and budgets.
  • Manage multiple concurrent engagements, each with distinct scope and complexity.
  • Oversee project planning, execution, and governance using Agile and Scrum methodologies.
  • Facilitate sprint planning, backlog grooming, and retrospectives; serve as Scrum Master for delivery teams.
• Client Relationship Management
  • Build and maintain strong executive-level relationships with clients, acting as the primary point of contact for delivery.
  • Host client workshops to gather requirements, align expectations, and drive consensus on delivery plans.
  • Ensure high levels of client satisfaction and proactively address risks and escalations.
• Financial Oversight
  • Manage project budgets exceeding $1M+, including forecasting, variance analysis, and profitability tracking.
  • Review and approve Statements of Work (SOWs), change orders, and resource allocations.
  • Monitor utilization and ensure delivery teams are aligned with financial targets.
• ServiceNow Expertise
  • Provide strategic guidance on ServiceNow platform capabilities across modules such as ITSM, ITOM, HRSD, CSM, and GRC.
  • Collaborate with technical leads and architects to ensure solution integrity and platform scalability.
  • Support platform governance, roadmap development, and value realization initiatives.

Qualifications

• 10+ years of project and delivery management experience in IT consulting.
• 5+ years of hands-on experience with ServiceNow implementations.
• Proven ability to lead Agile/Scrum teams and facilitate client workshops – 5+ years.
• Strong financial acumen with experience managing multimillion-dollar budgets – 3 to 5 years.
• Excellent communication, stakeholder engagement, and conflict resolution skills.
• ServiceNow certifications (e.g., CSA, CIS–ITSM, HRSD, GRC, SecOps) preferred but not required.
• PMP or other project management certifications are not required.

Benefits

• Lead high-impact digital transformation initiatives across industries.
• Collaborate with top-tier clients and cutting-edge ServiceNow solutions.
• Be part of a culture that values innovation, excellence, and continuous improvement.
• Enjoy a flexible, remote-friendly work environment with growth opportunities.