[Hiring] Service Delivery Manager @turnkeyconsulting

Feb 14, 2025 - turnkeyconsulting is hiring a remote Service Delivery Manager. 💸 Salary: unspecified. 📍Location: Asia.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves leading the delivery of large IAM solutions and consulting on multiple projects. The responsibilities include:

Manage resources, schedules, financials, and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle.
Manage issues, risks, and project change requests to ensure successful and on-time project delivery.
Contribute to process improvement initiatives related to project delivery.
Communicate to clients and partners aspects of both the product and the implementation at the technical and/or functional level appropriate for the situation.
Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner.
Serve as point person for the client on Service Delivery issues/escalations and take accountability for remedying any service failures.
Manage with a focus on profitability and productivity to ensure client satisfaction.
Monitor accounts for changes in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement, and other areas that could influence clients’ ongoing use and/or satisfaction with products and services.
Work with clients post-implementation for user testing, debugging, support, and maintenance.
Manage project scope, schedule, status, and documentation.
Develop and deliver technical training designed to enable/educate customers.

Qualifications

8+ years’ experience in running a managed service or support function.
Able to manage an ops team both onshore/offshore (currently 15+ people).
Familiar with IAM/PAM tools, such as SailPoint, CyberArk, Micro Focus.
Experience working with providing services to large global clients (FTSE 250 size).
Excellent communication and soft skills.
Project management/delivery experience (project planning, team management, stakeholder management, scope management, schedule management, quality assurance, etc).
Detailed understanding of business processes and how they contribute to enterprise risk.

Requirements

Looking for someone to help grow the managed service provision in IAM, with plenty of room for progression.
Must be able to create policies, procedures, SOPs, etc. to integrate service with the client.
Will be required to manage SLAs, targets, response times, reporting, and issues with multiple customers.
Develop, maintain & execute a strategy and plan for growing the service.

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: Asia
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Service Delivery Manager @turnkeyconsulting

Project Management

Salary 💸 unspecified	Remote Location Asia
Job Type full-time	Posted Feb 14, 2025

️

📍	Be aware of the location restriction for this remote position: Asia
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.