[Hiring] Senior Technical Program Manager @Teladoc Health

Role Description

The Senior Technical Program Manager (TPM) is a senior individual contributor within the Product and Technology organization responsible for driving the successful delivery of complex, cross-functional technical programs and strategic initiatives. This role partners closely with product, engineering, design, data, and operations teams to align technical execution with business objectives while ensuring scalable, high-quality outcomes.

• Lead end-to-end delivery of complex technical programs spanning web, mobile, platform, infrastructure, and data products.
• Drive alignment across product, engineering, design, and operational teams to ensure successful execution of strategic initiatives.
• Develop and maintain program plans, roadmaps, dependencies, milestones, and delivery metrics.
• Anticipate, identify, and mitigate program risks while proactively resolving blockers and managing escalations.
• Facilitate technical discussions related to architecture, integrations, system dependencies, and delivery tradeoffs.
• Establish and track KPIs, success metrics, and program health indicators to measure outcomes and business impact.
• Create and maintain dashboards and status reporting utilizing tools such as Jira, Confluence, Airtable, Tableau, Power BI, and AI-enabled reporting solutions.
• Apply Agile, Scrum, Lean, Kanban, and Kaizen methodologies to drive predictable and efficient program execution.
• Partner with engineering leaders to align technical roadmaps with platform scalability, reliability, and business goals.
• Leverage AI tools and automation to improve program management processes, reporting, risk identification, and operational efficiency.
• Conduct project retrospective and implement lessons learned to continuously improve delivery practices.
• Mentor and develop junior and mid-level TPMs by providing guidance on program execution, technical reasoning, and stakeholder management.
• Serve as a thought leader for technical program management practices across the organization.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent professional experience.
• 5+ years of program or project management experience.
• 2+ years in a Technical Program Manager or equivalent technical delivery role.
• Experience delivering large-scale, cross-functional technical programs with measurable business outcomes.
• Demonstrated understanding of software development lifecycles, cloud platforms (AWS, Azure, or GCP), APIs, data pipelines, CI/CD practices, system integrations, and security principles.
• Experience working within Agile delivery environments utilizing frameworks such as Scrum, Kanban, SAFe, or Lean methodologies.
• Strong stakeholder management skills with the ability to influence across multiple teams and leadership levels without direct authority.
• Experience establishing program metrics, tracking outcomes, and communicating progress to technical and executive audiences.
• Demonstrated use of AI and automation tools to improve program delivery, reporting, operational efficiency, or productivity.

Requirements

• Advanced degree in Computer Science, Engineering, Business Administration, Information Systems, or a related discipline.
• Experience within healthcare technology, health and life sciences, or another highly regulated industry.
• Professional certifications such as Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), SAFe Agilist (SA), Scrum Master (SSM), POPM, PMP, or equivalent.
• Proven track record of driving measurable improvements to high-traffic, large-scale consumer web and mobile experiences, such as sign-in, identity and account management, registration, onboarding, and app homepages.
• Deep understanding of user acquisition, activation, engagement, and retention, including experience using funnel analytics, A/B testing, and experimentation to reduce friction, raise conversion, and bring users back.
• Familiarity with responsible AI principles, including model governance, fairness, bias mitigation, and compliance considerations.
• Experience with enterprise-scale platforms, cloud transformation initiatives, and large technology portfolios.
• Advanced expertise with reporting and visualization tools such as Tableau, Power BI, or similar platforms.
• Proven success mentoring TPMs, program managers, or project managers within a complex organization.

Benefits

• The base salary range for this position is $140,000 - $170,000.
• This position is eligible for a performance bonus and benefits (subject to eligibility requirements).
• Flexible Vacation Policy for rest, relaxation, and personal time.
• 80 hours of Paid Sick, Safe, and Caregiver Leave annually.