[Hiring] Senior Technical Program Manager @Oracle

Role Description

We are seeking an IC3-level Technical Program Manager to join our 24/7 war room operations team. This role serves as a coordination hub between multiple teams and regions. The prospective team member must have an ability to digest strategic long-term goals into tactical actions, ensuring seamless communications by engaging with the right people while keeping everyone aligned on critical dates and deliverables. The TPM will play a central role in maintaining momentum across global projects.

Responsibilities

• Issue Management & Escalations
  • Act as a liaison by proactively engaging the right teams when issues arise; act with urgency and drive results.
  • Manage customer-reported issues, routing them quickly to the appropriate owners.
  • Serve as a point of escalation, enabling fast response and resolution.
  • Coordinate closely with teams for server/GPU-related turnover and escalations.
  • Engage technicians, facilitate GPU rack troubleshooting, and triage racks for next steps/testing opportunities.
• Executive Communication & Stakeholder Management
  • Remain calm and succinctly provide executive-level updates.
  • Ensure stakeholder alignment and maintain project velocity across multiple regions.
  • Drive communications across time zones to ensure continuity among all technical and program stakeholders.
  • Prioritize per-shift deliverables and disseminate information to all vendors.
• Program Delivery & Process Improvement
  • Support the delivery of large-scale infrastructure programs within Abilene and future Stargate projects.
  • Operate within a rotation schedule to provide continuous war room coverage (days, nights, weekends).
  • Identify gaps in process and partner with teams to resolve.

Qualifications

• Skilled communicator and organizer with the ability to manage multiple concurrent workstreams under tight timelines.
• Calm under pressure with the ability to navigate complex, high-stakes operations involving many moving parts.
• Technical fluency in server and GPU rack deployments, infrastructure delivery, and data center operations.
• Proactive program leader with exceptional attention to detail and a track record of driving results.
• Extensive experience in program delivery within hyperscale, cloud, and other fast-paced, mission-critical environments.
• Proven stakeholder manager adept at building trust, alignment, and collaboration across diverse teams and functions.
• Flexible and adaptable capable of working across time zones and evolving business priorities.

Requirements

• 24/7 coverage model (not expecting one individual to cover all hours; role will be rotation-based).
• Remote-friendly, no requirement to be on-site or other project locations.
• Multi-regional coordination across four time zones (US, Singapore, UAE, UK).
• Flexibility to travel occasionally if business needs require.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion.
• Short term disability and long term disability.
• Life insurance and AD&D.
• Supplemental life insurance (Employee/Spouse/Child).
• Health care and dependent care Flexible Spending Accounts.
• Pre-tax commuter and parking benefits.
• 401(k) Savings and Investment Plan with company match.
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.
• 11 paid holidays.
• Paid sick leave: 72 hours of paid sick leave upon date of hire.
• Paid parental leave.
• Adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal.
• Voluntary benefits including auto, homeowner and pet insurance.