[Hiring] Senior Technical Program Manager @Bidgely, Inc

Role Description

The Senior Technical Program Manager (STPM) owns Bidgely's largest and most technically and commercially complex utility engagements, combining the roles of technical consultant, functional consultant, and project manager. The STPM also acts as a delivery and practice leader for the broader Customer Onboarding team.

Core responsibilities span the following areas:

• Project Management
  • Be the face of Bidgely for the customer during the implementation phase, owning the relationship, and being an advocate for them internally.
  • Manage Bidgely's largest and most complex utility implementations end to end from Onboarding to Launch, leading cross-functional teams across Delivery, Engineering, Product, and Sales.
  • Oversee project financials — including cost tracking, budget, and margin — for assigned engagements.
  • Contribute to contract reviews for new deals and change orders.
  • Represent the Onboarding team in sales presentations as needed.
  • Develop and apply a deep understanding of energy markets and customer behaviors to help Bidgely customers take full advantage of the technology.
• Technology Implementation
  • Own the overall solution design and development for Bidgely's most complex utility customers, working with our global engineering team.
  • Be the product expert who collaborates with utility customers to understand requirements, map them to product features, and finalize product customizations and changes.
  • Manage project deliverables, ensuring on-time, high-quality delivery through a hands-on approach.
  • Produce technical and product documents that clearly define customer requirements and solution design in collaboration with the customer's IT and business teams.
  • Partner with Bidgely R&D and Product Management to design new platform functionality and implementation tooling.
• Practice Leadership
  • Mentor and provide delivery and technical guidance to colleagues.
  • Own executive-level customer relationships for high-visibility engagements.
  • Develop proposals and statements of work for new and expanding engagements.
  • Identify and help scope account expansion opportunities during delivery.
  • Represent Customer Onboarding in quarterly business reviews (QBRs).
  • Work with Systems Integrator (SI) partners to plan and execute complex, multi-party implementations.
  • Train Bidgely, SI, and customer teams on Bidgely's project methodology and product capabilities.
  • Develop internal tools and processes that improve delivery quality and reduce implementation timelines.
  • Support hiring and interviewing for the broader TPM team.

Qualifications

• 7-11 years of software integration project experience at a SaaS company, or experience in a top-tier systems integration consulting firm and/or delivering enterprise solutions at a fast-paced start-up.
• Track record of successfully delivering complex, cross-functional implementations for large, high-touch enterprise customers, ideally with ACV of $500K+.
• Experience as the primary point of contact for enterprise customers, including designing and deploying solution architecture in a customer-facing role.
• Experience working with globally dispersed customers and teams.
• Experience with Agile software development methodologies and cloud-based B2B implementations.
• Comfortable creating and tracking project plans, risks, and status reports via Wrike, Smartsheets, Jira, or similar cloud project management tools.
• Strong analytical and problem-solving skills, with excellent written and verbal communication and the ability to translate complex technical issues for non-technical stakeholders.
• Demonstrated ability to mentor and develop less experienced team members.
• Highly organized, collaborative, and proactive, with a customer-first mentality.

Requirements

• Working knowledge of SQL, Python, REST APIs, or data transformation tools, with a hands-on aptitude for applying them directly.
• Passion for or experience within the energy or energy efficiency sector.
• PMP certification.

Benefits

• Medical, Dental, and Vision insurance from day one.
• HSA, FSA, and DCFSA plans.
• 401(k) plan.
• Flexible paid time off.
• Annual wellness stipend.
• Annual professional development stipend.
• Paid parental leave.
• Mental health and wellness resources for you and your family.