[Hiring] Senior Technical Program Manager @Keeper Security

Role Description

Keeper Security is hiring a Senior Technical Program Manager to drive execution across Keeper’s Privileged Access Management portfolio. This is a 100% remote position, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL or El Dorado Hills, CA metro areas.

As a Senior Technical Program Manager for KeeperPAM, you will drive execution across product initiatives, customer-impacting issues and roadmap commitments throughout the broader Privileged Access Management portfolio. This role is focused on turning product priorities into coordinated execution. You will work closely with:

• Product Management
• Engineering
• QA
• Support
• Solutions Engineering
• Customer-facing teams

Your responsibilities will include:

• Driving execution of roadmap initiatives across the KeeperPAM portfolio, including secrets management, secure remote access, endpoint privilege management, discovery, machine identity and related capabilities.
• Translating product priorities into clear execution plans, milestones, dependencies and cross-functional workstreams.
• Partnering closely with Product Management and Engineering leadership to ensure roadmap initiatives progress from requirements through development, QA and release.
• Coordinating complex customer-impacting issues across Engineering, Support, Solutions Engineering, Product and other technical teams.
• Leading cross-functional efforts to identify root causes, define action plans, establish ownership and drive high-priority customer issues to resolution.
• Tracking engineering dependencies, technical risks, blockers and delivery status across multiple concurrent initiatives.
• Maintaining clear visibility into roadmap execution, release readiness and customer commitments for leadership and stakeholder teams.
• Facilitating technical discussions and ensuring decisions, dependencies and follow-up actions are clearly documented and assigned.
• Coordinating release planning, validation, readiness reviews and handoffs across Product, Engineering and QA teams.
• Identifying process gaps that create delivery friction and working with teams to improve execution, communication and operational efficiency.
• Supporting prioritization discussions by providing clear information on dependencies, delivery risk, engineering capacity and customer impact.
• Developing and maintaining program metrics, status reporting and dashboards that provide visibility into roadmap progress and issue resolution.
• Using AI-enabled tools such as Claude, ChatGPT or similar platforms to improve technical analysis, documentation, issue summarization, status reporting and workflow efficiency.

Qualifications

• 5+ years of experience in technical program management, engineering program management, technical project leadership or a related role within SaaS, cybersecurity or enterprise software.
• Strong technical understanding of software development, APIs, cloud infrastructure, integrations and modern enterprise application architectures.
• Experience driving complex software initiatives across Product, Engineering, QA and customer-facing teams.
• Demonstrated experience managing multiple technical workstreams, dependencies, risks and delivery timelines.
• Experience coordinating complex customer escalations or production issues involving multiple engineering teams.
• Ability to read and understand technical requirements, architecture discussions, logs, API documentation and engineering tradeoffs.
• Strong understanding of Agile software development, release management and software delivery processes.
• Ability to communicate effectively with engineers, product leaders, executives and customer-facing stakeholders.
• Proven ability to bring structure and accountability to ambiguous or rapidly changing technical initiatives.
• Strong organizational, prioritization and problem-solving skills.
• Ability and willingness to use AI-enabled tools effectively for technical analysis, documentation, issue management and program execution.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, Business or a related field, or equivalent practical experience.

Requirements

• Experience working with privileged access management, identity security, secrets management or cybersecurity products.
• Experience supporting enterprise customers with complex technical deployments or escalations.
• Familiarity with cloud platforms, APIs, authentication, DevOps workflows and enterprise integrations.
• Experience with secrets management, secure remote access, machine identity or endpoint privilege management.
• Previous experience as a software engineer, solutions engineer, technical support engineer or other technical practitioner.
• Experience working in a high-growth SaaS or cybersecurity environment.

Benefits

• Medical, Dental & Vision (inclusive of domestic partnerships).
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental Life.
• Voluntary Short/Long Term Disability Insurance.
• 401K (Roth/Traditional).
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc.).
• Above-market annual bonuses.