[Hiring] Senior Project Manager @CNX

Role Description

We are seeking an experienced Senior Project Manager to lead EMS transformation, automation, client onboarding, and operational improvement projects within a growing managed services organization. This role will manage cross-functional initiatives, drive project execution, mitigate risks, and ensure successful delivery of business objectives. The ideal candidate brings strong project management expertise, stakeholder management skills, and a proven track record of delivering measurable business results.

Responsibilities

• Program & Project Leadership
  • Lead multiple complex EMS projects and strategic initiatives from inception through implementation and post-launch stabilization.
  • Develop and manage integrated project plans including scope, milestones, dependencies, risks, resources, and timelines.
  • Establish project governance frameworks, communication plans, escalation processes, and leadership reporting.
  • Coordinate cross-functional teams across Operations, Technology, Automation, Finance, Banking, Compliance, Product, and Client Services.
  • Ensure project deliverables are completed on time, within scope, and aligned with business objectives.
  • Create clear and visually engaging project roadmaps, dashboards, and executive presentations using tools such as Jira, Smartsheet, PowerPoint, and Excel.
• EMS Transformation & Automation
  • Manage initiatives supporting the EMS automation and digital transformation roadmap.
  • Coordinate requirements gathering, solution design, development, testing, user acceptance testing (UAT), deployment, and stabilization activities.
  • Partner with business and technical stakeholders to streamline workflows and identify automation opportunities.
  • Oversee automation projects related to:
    • Client onboarding
    • Account setup and maintenance
    • Master data validation
    • Invoice processing
    • Payment operations
    • Reporting and analytics
    • Exception management
  • Support Intelligent Document Processing (IDP), workflow automation, and AI-driven process improvement initiatives.
• Client Onboarding & Implementations
  • Lead enterprise client implementations and expansion initiatives across the EMS portfolio.
  • Develop comprehensive implementation plans covering:
    • Requirements gathering
    • Data migration
    • System integration
    • Testing
    • Training
    • Operational readiness
    • Go-live activities
  • Coordinate internal and client-facing dependencies to ensure successful onboarding and timely revenue realization.
  • Conduct readiness assessments and lead stabilization efforts following deployment.
• Operations Excellence
  • Drive projects impacting invoice management, data extraction, payment processing, quality assurance, reporting, and back-office operations.
  • Collaborate with operational leaders to align project plans with real-world business processes and service delivery requirements.
  • Support process documentation, SOP development, controls, training programs, and change management initiatives.
  • Identify and implement opportunities to improve scalability, efficiency, productivity, service quality, and profitability.
• Banking & Payment Operations
  • Manage initiatives involving banking transitions, payment operations, financial integrations, and related process changes.
  • Coordinate activities among banking partners, compliance teams, technology organizations, finance groups, client stakeholders, and EMS operations.
  • Develop and execute transition plans including testing, cutover strategies, approvals, risk mitigation, and post-go-live support.
  • Ensure operational, financial, regulatory, and client risks are proactively identified and managed.
• Risk, Issue & Dependency Management
  • Maintain comprehensive risk, issue, action, decision, and dependency logs.
  • Proactively identify project risks and implement mitigation strategies.
  • Escalate critical issues with clear business impact assessments and recommended solutions.
  • Manage dependencies across business teams, technology groups, vendors, and client organizations.
  • Monitor risks related to data quality, resource availability, development timelines, testing schedules, and subject matter expert engagement.
• Executive Reporting & Governance
  • Prepare executive-level status reports and presentations highlighting:
    • Program health
    • Milestone progress
    • Key accomplishments
    • Risks and issues
    • Decisions required
    • Resource needs
  • Provide a consolidated portfolio view across multiple EMS programs and initiatives.
  • Facilitate governance meetings, steering committees, and leadership reviews.
  • Develop dashboards and performance reporting that support informed decision-making.
  • Ensure project documentation and approvals are maintained in a structured and auditable manner.
• Stakeholder & Resource Management
  • Influence and coordinate cross-functional teams in a matrixed environment.
  • Partner with leadership to identify and resolve resource constraints.
  • Define clear ownership, responsibilities, and accountability across workstreams.
  • Build strong relationships with business leaders, technology teams, clients, vendors, and external partners.
  • Mentor project managers, analysts, and coordinators supporting EMS initiatives.

Qualifications

• Bachelor’s degree in business, Project Management, Technology, Finance, Operations, or a related discipline.
• 8+ years of progressive Program or Project Management experience.
• Proven success leading large-scale, cross-functional business and technology initiatives.
• Experience delivering transformation, automation, operations, managed services, financial services, or process improvement programs.
• Strong expertise in project planning, milestone management, risk management, dependency tracking, and resource coordination.
• Experience communicating effectively with senior leaders and executive stakeholders.
• Advanced analytical, operational, financial, and problem-solving skills.
• Ability to simplify complex technical and operational concepts into clear business communication.
• Advanced proficiency with Microsoft PowerPoint and Excel.
• Experience using Jira, Smartsheet, Microsoft Project, or similar project management platforms.
• Excellent written, verbal, and presentation skills.

Requirements

• PMP, PgMP, Agile, Scrum, or related project management certification.
• Experience within utility management, accounts payable, invoice processing, banking, payment operations, fintech, or managed services environments.
• Experience managing enterprise client implementations and operational transformations.
• Knowledge of automation technologies, workflow solutions, AI platforms, and Intelligent Document Processing (IDP).
• Familiarity with Agile, Waterfall, and hybrid project delivery methodologies.
• Experience leading globally distributed and cross-functional teams.

Benefits

• Base salary for this position is $106,087- $130,905 plus incentives that align with individual and company performance.
• Medical, dental, and vision insurance.
• Comprehensive employee assistance program.
• 401(k) retirement plan.
• Paid time off and holidays.
• Paid learning days.