[Hiring] Senior Program Operations Specialist @PCI Professional Services

Role Description

PCI Professional Services (PCI-PS) is seeking a Senior Program Operations Specialist to support the HRSA Organ Procurement and Transplantation Network (OPTN) contract. This position provides operational, governance, workflow, and program support for mission-critical initiatives and serves as a key contributor to day-to-day program execution across the multi-vendor environment.

The Senior Program Operations Specialist supports operational processes, workflow administration, deliverable management, stakeholder coordination, onboarding and offboarding activities, documentation management, shared mailbox communications, and continuous process improvement efforts. The role works closely with program leadership, workstream leads, and customer stakeholders to ensure effective execution of program operations, governance activities, communications, and cross-functional coordination efforts.

Qualifications

• Bachelor's degree in Business Administration, Public Administration, Project Management, Healthcare Administration, Public Health, Communications, Information Systems, or a related field.
• 6+ years of experience supporting federal programs, PMOs, program operations, governance activities, workflow administration, or project coordination efforts.
• Experience managing shared mailboxes, customer inquiries, correspondence, or service requests.
• Experience supporting operational processes, workflows, trackers, documentation repositories, and deliverable management activities.
• Experience coordinating activities across multiple stakeholders and teams.
• Experience developing and maintaining SOPs, process documentation, job aids, operational guidance, and related artifacts.
• Strong attention to detail and organizational skills.
• Demonstrated ability to manage multiple priorities and competing deadlines.
• Strong written and verbal communication skills.
• Demonstrated ability to communicate clearly, concisely, and professionally with customers, teammates, stakeholders, and vendors.
• Proficiency with Microsoft Teams, SharePoint, Excel, PowerPoint, and Word.

Requirements

• Experience supporting federal health agencies, including HRSA, HHS, CDC, CMS, NIH, FDA, VA, DHA, SAMHSA, or similar organizations.
• Experience supporting PMOs, governance organizations, modernization initiatives, or multi-contractor environments.
• Experience supporting contractor onboarding and offboarding activities.
• Experience administering workflow tools, collaboration platforms, SharePoint environments, or deliverable management systems.
• Experience supporting healthcare, public health, health IT, patient safety, operational improvement, or modernization initiatives.
• PMP, CAPM, SAFe, ITIL, or related professional certification.
• Experience supporting contract administration, COR support activities, or federal acquisition environments.

Desired Characteristics

• Highly organized and process-oriented.
• Strong professional judgment and discretion.
• Customer-service mindset with a collaborative approach.
• Ability to work independently while operating within established governance structures.
• Strong problem-solving and critical-thinking skills.
• Ability to quickly learn new processes, tools, and operational environments.
• Commitment to accuracy, accountability, and continuous improvement.

Work Environment

This position operates in a collaborative federal consulting environment and requires frequent interaction with Government stakeholders, contractor partners, and cross-functional teams. The successful candidate will be comfortable managing multiple priorities, supporting operational workflows, coordinating activities across organizations, and contributing to a fast-paced, mission-focused program.