[Hiring] Senior Manager, People Operations @GiveDirectly

Role Description

GiveDirectly's People Operations team owns global payroll, employee lifecycle, HR data, and total rewards delivery for a workforce spread across more than 20 countries. The Senior Manager, People Operations will manage a team of Associates and Coordinators (3 in total for now). You'll own end-to-end payroll delivery, the ticketing system and employee lifecycle (onboarding, offboarding, transfers), HRIS data quality, and execution of the annual compensation cycle and mobility transactions.

This is a hands-on, builder's role. You'll set the operating model for your areas (cadence, controls, service standards) and be accountable for the outcomes, not just for delivering against someone else's plan.

Qualifications

• 6+ years of professional experience in People Operations, HR operations, or global payroll, including at least 2 years managing a team
• Direct experience running multi-country payroll and people operations, ideally including Sub-Saharan Africa and employer of record arrangements
• Demonstrated ownership of an HRIS, including an implementation, migration, or significant data quality turnaround
• A systems and process mindset, with the ability to point to workflows you have automated, simplified, or eliminated
• Working knowledge of employment and statutory requirements across multiple jurisdictions
• Strong analytical skills, including comfort with compensation and cost modelling and advanced spreadsheet ability
• Ability to liaise remotely with a wide range of people at all levels and across different cultures
• Strong stakeholder management skills
• Comfort operating with incomplete guidance and shifting priorities
• Professionally proficient in English
• Experience in a global non-profit, international development organization, or mission-driven company with an Africa presence preferred
• Familiarity with employer of record and contractor models across multiple countries preferred
• Aptitude to learn new software tools such as Slack, BambooHR, Jira, and Asana
• Exceptional alignment with GiveDirectly Values and active demonstration of core competencies

Requirements

• Lead, coach, and develop a team, setting clear priorities, standards of work, and ownership across payroll, service delivery, people data, and lifecycle operations
• Build depth and cover across the team so critical knowledge is not concentrated in one person
• Define the operating model for your areas, including cadence, controls, service standards, and prioritization
• Serve as the first point of contact for country HR teams on operational payroll, data, lifecycle, and ticketing matters
• Own end-to-end payroll delivery for all global staff across entities and employer of record arrangements
• Manage payroll providers operationally, including service quality, issue resolution, invoicing, and migrations
• Run annual bonus administration end to end
• Own the ticketing system and its operating rhythm
• Own onboarding, offboarding, transfers, and role changes as designed processes
• Drive the implementation of tools that improve functionality and user experience
• Own HRIS operations and data quality
• Run the audit and reporting cycle, and maintain reporting standards in practice
• Execute annual compensation cycles, salary adjustments, and increase rollouts accurately and on time
• Own benefits administration across all locations
• Execute mobility transactions end to end
• Participate in cross-functional initiatives and organizational projects

Benefits

• Base Salary: $114,660 (US), £77,600 (UK), $83,820 (Kenya)
• Bonus at Target Performance: 10%
• Annual Benefits Stipend: $21,393 (US), £2,760 (UK), $8,453 (Kenya)