[Hiring] Senior Program Manager - Implementation @Alkami Technology

Role Description

The Sr Program Manager, Implementation serves as an experienced implementation delivery professional responsible for leading complex client onboarding and implementation programs across Alkami Digital Banking solutions. This role independently manages diverse implementation engagements, coordinates cross-functional delivery activities, and drives customer-facing project execution to ensure successful onboarding outcomes and positive client experiences. The position applies advanced project management, stakeholder engagement, and operational problem-solving skills to manage implementation complexity, mitigate delivery risks, and align project outcomes with customer goals and business objectives.

The Sr Program Manager, Implementation operates independently on complex initiatives, influences implementation practices, and contributes to operational improvements that enhance delivery consistency, scalability, and customer satisfaction.

Essential Duties & Responsibilities

• Lead complex implementation programs by developing comprehensive project schedules, managing milestones, and coordinating cross-functional delivery activities across multiple customer engagements.
• Serve as the primary implementation lead for assigned customers by proactively managing expectations, facilitating communication, and ensuring alignment on project goals, timelines, and deliverables.
• Coordinate implementation activities across Delivery, Technical Services, Product, Customer Success, and external stakeholders by managing dependencies, resolving conflicts, and driving accountability for project outcomes.
• Analyze implementation risks and operational challenges by evaluating project progress, identifying potential delays, and developing mitigation strategies that support successful delivery outcomes.
• Facilitate customer-facing implementation meetings by leading discussions, documenting action items, and ensuring follow-through on critical implementation activities and decisions.
• Manage Jira tickets, project tasks, and implementation workflows by prioritizing issue resolution efforts and maintaining visibility into project health, milestones, and operational dependencies.
• Support onboarding readiness and implementation planning activities by validating customer requirements, operational prerequisites, and resource alignment prior to implementation execution.
• Develop and maintain accurate project documentation by preparing schedules, status reports, risk assessments, stakeholder communications, and implementation records throughout the project lifecycle.
• Apply advanced project management methodologies by adapting delivery approaches to address varying customer environments, implementation complexities, and operational constraints.
• Build strong customer relationships by acting as a trusted advisor, proactively addressing concerns, and guiding customers through implementation processes and decision-making activities.
• Drive implementation execution by coordinating internal resources, monitoring progress against timelines, and escalating critical issues that may impact delivery success or customer satisfaction.
• Identify process improvement opportunities by analyzing recurring implementation challenges and recommending workflow enhancements that improve implementation predictability and operational efficiency.
• Collaborate with leadership and implementation stakeholders by providing visibility into project health, resource considerations, and implementation risks across assigned portfolios.
• Support less experienced program managers by sharing implementation best practices, assisting with issue resolution, and providing guidance on project coordination activities.
• Manage multiple implementation programs with varying complexity levels by balancing customer priorities, operational demands, and delivery objectives across concurrent engagements.

Qualifications

• 3–6 years of experience leading implementation programs, customer onboarding initiatives, project delivery activities, or client-facing operational projects within SaaS, fintech, banking technology, or related environments.
• Bachelor’s degree in Business, Project Management, Information Systems, Communications, or related experience.

Requirements

• Advanced experience managing implementation programs or customer onboarding initiatives.
• Strong project scheduling, risk management, and stakeholder coordination skills.
• Ability to independently manage complex implementation engagements and competing priorities.
• Strong written and verbal communication skills with customer-facing experience.
• Experience facilitating cross-functional collaboration across operational, technical, and customer teams.
• Ability to analyze implementation risks and develop effective mitigation strategies.
• Experience using project management and ticketing platforms such as Jira, Smartsheet, or similar tools.
• Strong organizational, analytical, and customer relationship management skills.

Benefits

• Remote-first environment.
• Unlimited paid time off.
• 401(k) with employer match.
• Diverse and inclusive culture.

Company Description

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others).

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.