[Hiring] Senior Program Manager II @Advocates for Human Potential

Role Description

Advocates for Human Potential, Inc. (AHP), is seeking a Senior Program Manager II who will also serve as the deputy director for AHP’s California 988 and Mobile Crisis Project in the Center for Training and Technical Assistance (CTTAC).

AHP is the Administrative Entity and technical assistance provider for a number of California Department of Health Care Services (DHCS) programs including the California 988 Crisis Center Network, which includes contracting and support for 988 crisis center services and the Medi-Cal Mobile Crisis TA Center (M-TAC). AHP seeks an individual with the commitment, necessary knowledge and skills to serve as a leader, manager and subject matter expert for our current programs, delivering TA, ensuring program deliverables meet high-quality standards, and also utilizing strategic thinking to expand our work to other states and communities.

The successful candidate will have leadership and senior management experience in designing, developing and implementing initiatives focused on expansion of crisis centers and/or mobile crisis services. The Senior Program Manager II will be responsible for the day-to-day operations, client support, grant management, TA and report writing for the CA 988 Network and M-TAC program. AHP also seeks an individual able to provide thought leadership and subject matter expertise to expand and strengthen AHP’s national, state and community responses. A significant portion of the work is in California, thus an individual in the Pacific Time zone is preferred.

This is a remote position in California. However, the position will require periodic travel to AHP's Pasadena or other offices for meetings and trainings and may include some additional travel.

Typical Tasks

• Leadership
  • In conjunction with the program director, work closely with client(s), anticipating their needs and providing guidance and consultation around vision and structure of the project and services.
  • Provide organizational chart oversight to one or more staff members as well as oversight of other staff working on the program, including supporting staff members in expanding expertise in crisis field.
  • Provide thought leadership across the Center for Training, Technical Assistance, and Consulting (CTTAC), on effective implementation of crisis center and mobile crisis service delivery systems.
  • Serve as lead for independent projects completing project work within the scope of your expertise.
  • Analyze data and use it to make recommendations for clients and to inform program activities.
  • Work across AHP departments to ensure delivery of top-quality deliverables and project management.
• Training and Technical Assistance and Grants Management
  • Serve as a facilitator for internal or external working meetings, and TA sessions, including development of purpose, agenda, scope, implementation methods, and evaluation.
  • Speak at events including conferences, webinars, and learning collaboratives around areas of expertise.
  • Complete fast turn around requests regarding policy development, data analysis, or financial questions. May require mobilizing a team to execute a request or drafting professional responses independently.
  • Document work of TTA recipients, delivery of TTA, and progress in meeting established goals.
  • Lead Request for Proposal processes, contracting, budgeting and monitoring for 988 Centers.
  • In consultation with the data team, lead efforts to establish cost projections, allocation methodologies and policy recommendations.
  • Work closely with stakeholders to develop and implement complex, multi-system crisis service continuums.
  • If assigned, maintain a portfolio of grant budgets and ensure the grantees are making progress in their statements of work and implementation plans, are accountable to contract requirements and budgets, and are responsive to AHP requests.
• Content Development and Quality Management
  • Take leadership on content development and accuracy for reports, websites, and other products and deliverables, as needed and applicable.
  • Conduct and oversee others in-depth research, key informant interviews, and literature reviews to support assignments.
  • Manage multiple tasks and deliverables.
  • Engage or oversee quality control of deliverables within the project maintaining excellence and professional standards.

Qualifications

• At least ten years of progressively more responsible experience managing complex processes and procedures, managing grants or contracts, and leading project teams.
• Significant work in the area of suicide/crisis center and mobile crisis service design, implementation and evaluation.
• A master’s degree and 10 or more years of complex experience with oversight, evaluation, or program management. Five years of work experience can be substituted for a master’s degree, but a master’s degree is preferred.

Requirements

• Excellent understanding of the policy and organizational landscape of crisis services, including 988 and mobile crisis.
• Understanding of national, state, and community trends, applications, and programs (California specific understanding preferred).
• Outstanding professional communication skills, including verbal and written presentation for diverse audiences.
• Strong knowledge of nonprofit, behavioral health, or government organizational structures.
• Knowledge of social determinants of health, CLAS standards and diversity, equity and inclusion strategies.
• High-level diplomacy, coaching, and leadership with or without organizational chart authority.
• Outstanding ability to manage multiple competing priorities while remaining available and flexible.
• Knowledge of contract development and budgeting.
• Ability to facilitate diverse groups to a common plan of action.
• Experienced with Microsoft Office suite, and other relevant software platforms.
• Excellent judgment and diplomacy while working with clients and stakeholders.

Benefits

• Salary Range: $130,000 - $145,000.
• Comprehensive medical, dental, and vision insurance for you and your family.
• A retirement plan with a 3% match.
• Student loan repayment assistance.
• Employer-paid life and disability insurance.
• Generous paid time off.
• Annual bonuses, short- and long-term incentives, and program-specific awards.