[Hiring] Senior Manager, Performance & Enablement @World Wide Technology Holding

Role Description

The Senior Manager for Strategic Resourcing (SR) connects clients with specialized technical talent to support their technology initiatives and business outcomes. The Strategic Resourcing Experience (SRX) team supports the practice by improving how its people, processes, and tools work together, building capabilities, equipping teams, and turning insights into measurable improvements.

This role translates SRX leadership priorities into day-to-day delivery across Business Intelligence, Workforce Enablement, and SR Performance Management. The Senior Manager partners with all three pillars to operate, measure, and continuously improve SR’s people, processes, and tools, translating shared priorities into coordinated execution, practical performance measures, and ongoing improvements.

• Business Intelligence: Use research, insights, and data to evolve our ability to identify trends, opportunities, risks, and performance drivers.
• Workforce Enablement: Lead implementation and ongoing management of internal SR onboarding, job-related training, role-based development, knowledge management, and SR360.
• SR Performance Management: Manage the KPIs, scorecards, review rhythms, and measurement practices used to understand and improve business performance across RM, SEM, and SPA teams, in partnership with functional leaders.

Qualifications

• 5+ years of progressive experience in business operations, business intelligence, performance management, workforce enablement, consulting, contingent workforce management, or related disciplines.
• 3+ years of people leadership or significant cross-functional leadership experience, including setting work priorities, coaching team members, and managing program delivery.
• Demonstrated experience developing performance frameworks, KPIs, scorecards, dashboards, or business operating rhythms.
• Strong analytical capability with demonstrated ability to translate complex information into actionable business insights.
• Experience with workforce enablement, onboarding, learning, or organizational capability programs.
• Strong understanding of operational processes, change adoption, and continuous improvement.
• Experience partnering with functional leaders and coordinating cross-functional delivery without direct authority.
• Strong communication, visualization, and storytelling skills, including presenting insights and recommendations to senior leaders.
• Experience with Power BI, Excel, and enterprise reporting and analytics environments preferred.
• Experience with project management software, applicant tracking systems, and vendor management systems a plus.
• Demonstrated ability to operate effectively through ambiguity, transformation, and organizational growth.

Requirements

• Maintain and improve the business performance framework for delivery teams, including KPIs, scorecards, targets, and operating measures, in partnership with functional leaders.
• Coordinate regular business performance reviews with delivery team leaders and track agreed follow-up actions.
• Create visibility into business performance trends, gaps, productivity, quality, capacity, effectiveness, and other key operational indicators.
• Partner with functional leaders to identify root causes behind performance gaps and translate insights into action.
• Document and maintain common definitions and measurement standards in partnership with functional leaders and data teams.
• Identify opportunities to improve operational efficiency, effectiveness, and scalability.
• Track improvement initiatives and measure whether interventions deliver intended business outcomes.
• Connect functional and team performance measures to broader Strategic Resourcing objectives.
• Identify emerging performance risks early and enable leaders to proactively intervene.

Benefits

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program.
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement.
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring.
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program.